Re: I need to vent
I feel your frustration but... If you read all my post for the last 9 years you will see that both Hornady and LEE are on my list of "minimize buys from them".
The LEE stuff over the years has been crap and most of it is gone, some in the trash.
I bought a Hornady shotgun reloading press years ago and it broke regularly. They sent repair parts but the press design must have been a problem child for them because they abandoned it soon after I bought it and brought out a new press. I contacted them and asked that they replace my problem press with the new model. They totally refused. I put them on my list.
By comparison when I first started reloading I bought a Dillon Square Deal (pistol cartridges only) because I only had one pistol (9mm). But then I started buying rifles too. I had been having some problems with the SQ Deal, mostly of my own making . After a year and beyond the money back guarantee period by several months while getting a replacement part, I mentioned that I really should have bought the RL550B. The Dillon rep said "send the SQ Deal back and we'll give you full credit towards a RL550B". Now that's service. On another note, one guy's Dillon press was destroyed in a house fire and Dillon sent him a new press...FREE.
My press came out of the Dillon box perfect, set up for the caliber I ordered with no broken parts or anything out of adjustment. Every time I have broken a part, Dillon has provided a replacement for FREE and offered FREE update parts. Like anything mechanical, parts wear, especially as much as my press has been used. They have totally re-built my press two times for FREE. They are serious about the lifetime warrantee.
I think yours is the first complaint I have seen here on the Hornady LNL press. It has quite a following and those followers are alway kidding me about how their Hornady LNL press is more press for the money and the fact that I paid a premium for the warrantee. So I think you'll get the Hornady press straightened out. But if you don't then ask for your money back and buy a Dillon RL550B and never look back.
I wish you luck.