Quote:
Originally Posted by RAJBCPA
1. Good cutomer service is not giving customers a hard time about sending a few indexing pawls that cost under a buck....
2. Good customer service is being available more than 8-5 on monday - thursday. these are better than bankers hours
3. Good customer service is sending parts immediately and not waiting so you receive parts 7 days later.
4. Good customer service is walking through the adjustment or set-up change on the phone.
ON ALL THESE POINTS - HORNADY CUTOMER SERVICE HAS FAILED. I will never buy another Hornady product for any reason including free bullet offers that are not free....
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I've not had any of those issues with customer service except for the working hours. The CS people I've talked to have never given me a hassle and the parts usually get here in two days.
I've spent a lot of time on the phone with CS on the primer feed issue and they have been very courteous, interested, and helpful.