Originally Posted by RAJBCPA
1. Good cutomer service is not giving customers a hard time about sending a few indexing pawls that cost under a buck....
2. Good customer service is being available more than 8-5 on monday - thursday. these are better than bankers hours
3. Good customer service is sending parts immediately and not waiting so you receive parts 7 days later.
4. Good customer service is walking through the adjustment or set-up change on the phone.
ON ALL THESE POINTS - HORNADY CUTOMER SERVICE HAS FAILED. I will never buy another Hornady product for any reason including free bullet offers that are not free....
I've not had any of those issues with customer service except for the working hours. The CS people I've talked to have never given me a hassle and the parts usually get here in two days.
I've spent a lot of time on the phone with CS on the primer feed issue and they have been very courteous, interested, and helpful.