Re: I need to vent
OK so your press is really screwed up. I say choose one:
1). Get them to email you a shipper (free shipping ) to send the whole press back to them for a real repair.
2). Pressure them to give you your money back and go buy a Dillion RL550B.
I think you are wasting reloading supplies and your time trying to get the press fixed via the telephone. I would have been making the above choice long ago. You gave it a good try but there is a point where retreat is a better option. They could lead you on for months and then refuse the take the press back because it is too "used". Avoid the middle men and talk directly to the service supervisor. Anyway that's my opinion, but I'm biased towards the Dillion press and service.