Y'all have got to read what Cannon Safes just did for me.
As many of you know, my house burned this past New Years Eve. I had a Cannon Fire Safe in the room next to where the fire started. By the time the fire department put out the fire, my safe was nice and crispy. As a matter of fact, the fire was so hot that it welded the quarters together that I had in a jar on top of the safe. The safe did what it was suppose to do and nothing inside was damaged.
I was so impressed with the safes performance that I was going to buy another Cannon Safe to replace the crispy one. I was looking around Cannon's website and decided to see what kind of warranty they offered compared to other safe manufacturers. What I read absolutely shocked me. Their warranty said that they will replace a safe "free of charge" if it is damaged in a house fire or damaged during a burglery attempt.
I could not believe what I was reading, so I did not get my hopes up. I figured they would make me jump through hoops for months, fill out pages and pages of paperwork, and eventually figure out a way to wiggle out of the warranty. BOY WAS I WRONG!
I called Cannon's warranty department on a Friday afternoon and told them my safe was damaged in a house fire. The warrantly representative said that all I needed to do was fax them a copy of the fire report, the model of the safe, and tell them when and where I had purchased it.
On Monday I got a copy of the fire report from the fire department, and I wrote down the model number, year I had bought it, and the store I bought it from on a sheet of paper. At the bottom of the page I wrote my name, address, and phone number.
I faxed those two pages to Cannon on MONDAY AFTERNOON. Cannon did not call me to verify my information or call to ask me any questions. On THURSDAY AFTERNOON I received a call from a freight company saying that they had a 700 lbs delivery for me.. The freight company delivered the safe Friday morning and it did not cost me a single dime.
Cannon sent me a brand new replacement fire safe and did not even charge me shipping!!!
If you are in the market for a fire safe, then do yourself a favor and buy a CANNON. They take care of their customers like no other company I have ever dealt with in my life. I am still in shock.
Cannon came through for me when I was down, and I only had to make that one phone call to tell them my safe was damaged in a house fire.
Cannon is a pretty amazing company if you ask me.