Re: Update on Kahr crap customer service
It is good to see a fresh thread being started about Kahr Arm's poor customer service. I know not what their actual problem(s) is (are) that they do not support their products as one would expect a responsible, quality arms manufacturer to do.
Defective is defective. A responsible manufacturer fixes its defective products without regard to time, and does charge its customers for repairing something that should have never gotten past QC and out the factory door.
There is, of course, a difference between something that fails because it was defective, relative to specifications, when made, and something that has just worn out from normal or heavy use or abusive use. Most manufacturers stand responsible for their design, manufacturing, or QC mistakes. Some firearm manufacturers, even repair, for free, problems that are the result of heavy use or outright abuse. They usually correctly find that doing so pays off in the long run relative to word of mouth advertising.
My personal experiences, and the observed experiences of others, are, that about 4 years ago, Kahr decided that "standing behind" their defective products had become too expensive; and now they look for any excuse not to "stand behind" and correct their mistakes. This is unfortunate for all. Many persons, myself included, like the design and function of some of their products. IF YOU ARE READING THIS AND HAVE HAD ANY UNSATISFACTORILY RESOLVED PROBLEMS WITH KAHR; PLEASE POST YOU EXPERIENCES IN THIS THREAD.
Many persons visit and read TFF posts. Perhaps, if Kahr's sales drop because of their current and recent Customer Service practices; maybe they will improve their CS to be on par with "High Point", which makes inexpensive, clunky arms, but seems to stand behind them, no matter what.
Last edited by Hammerslagger; 06-15-2012 at 11:01 AM..