Re: Update on Kahr crap customer service
Several years ago. Bought a 1911 from Auto Ordnance. Muzzle bushing broke and I called 'em. Got a recording. AOC had been bought by Kahr. Call this number.
Called the new number. Spoke to a woman in Parts. I honestly expected, "Damn, those aren't supposed to break. Gimme your address and we'll send you another one" (that, by the way, is "customer service"). Nope. 10 dollars for the part and 7 dollars to ship it. Give 'em CC number.
Card is charged. Month goes by. NO PART.
Call them. Get recording. "We no longer take parts orders over the phone. Write us a letter."
Wrote letter. Said, "I paid for the damn thing a month ago, where's my part?"
Wrote second letter, stating that it was SECOND LETTER and part was ordered AND PAID FOR over three months ago, and where was my damn part.
Wrote letter, c/o President of the damn company. Told entire story. Said it had been close to six months now, and if they could see their way clear to SEND ME THE DAMN MERCHANDISE I PAID FOR, I'd certainly appreciate it.
Part finally showed up. No apology. No explanation. No excuse. And certainly no refund.
So I tell anyone that asks. Kahr is a crap company to do business with.
Meddle not in the affairs of dragons, for thou art crunchy, and taste good with catsup - George of Lod, Year of Our Lord 297
I always take precautions.
Beware the Evil Bullet Fairies.
Last edited by Alpo; 06-15-2012 at 10:59 AM..