Edited: I have since contacted Savage and they have been extremely helpful and proactive. Confidence in Savage restored!
(Posted this on another forum, and am not done posting it.)
Just a general note: had a bad experience with Savage Customer service.
Had to call customer service regarding FTF on a model 64.
1) The representative was unresponsive, blasť, and flippant - I had to prod the guy to get any responses out of him at all. Like talking to a cat. "Here's what's going on (proceeded to explain the problem), etc." ... silence... "Hello?" "Uhhh... yeah?" etc. I thought I was talking to some stoned college kid.
2) The representative seemed to have little knowledge of what I was talking about. Example: how magazines work, etc. He made no effort to assist in helping troubleshoot the problem or make recommendations about how they could help.
3) Their attitude was basically "Yeah well, (yawn) you can send the magazine in if you want (at my own expense of course). We'll send you another one back."
Well, I guess that's my penalty for not going with the good old Ruger 10/22. I own two other Savage rifles, but this will be my last purchase of any of their products, since they don't seem to have any enthusiasm for assisting their customers or backing up their brand.
--That aside, I'm glad to be here - I've lurked but didn't join until I had something to post about