Originally Posted by Hammerslagger
Welcome to the forum.
Sorry and a bit surprised to hear your problem, as Savage has some of the best customer service in the firearms industry. For example about a year ago a friend had an accuracy problem with one of their .22 LR Rifles. When it was returned to Savage, they first installed a new barrel, but such did not satisfactorily solve the problem. Then they hand selected a new rifle that printed a 10 shot one sub inch group at 100 yards (center to center, the two widest shots) and sent the replacement rifle and test target to the customer.
I am confident that Joe DeGrande, who heads their Customer Service Department, would not approve of what you state that you experienced. I suggest that you address and send a letter to him at Savage. I think that your problem will be solved.
Hi! Thanks for your response. I too was a bit surprised. I got the impression the guy was, I dunno, reading a book, watching TV, etc. Better things to do than hear about my petty little problem. I actually had to cue him in that it was his turn to talk. Amazing.
I had a pretty high opinion of Savage until this morning. Don't get me wrong, they make great rifles - my other two are top notch and I wouldn't trade them.
I can't find any email addresses on their site, so I guess a "snail mail" letter will be my next step.
Thanks for the name, I'll address it to Mr. DeGrande.
Apologies that my first post here was a negative one. You guys seem like a really good group of folks!