[Hammerslagger]

Over many years, I have had a handful of problems with several manufacturers of guns and other things. I have encountered more than one customer service representative who could not or, more likely, would not properly deal with my problem. Such persons usually have a superior that they must answer to and follow the orders of.

When you cannot get satisfaction from the person you are dealing with, you next logical step is to ask to be put in contact with their supervisor or some other superior who might be able to satisfactorily deal with your problem. If doing so not solve your problem, then you are certainly justified in "telling it like it is" at various public forums, in the hope that public pressure will cause the company to behave in a more responsible manner.

Logically, you come to various public forums and start posting negative facts only after you have made reasonable private efforts to have the manufacturer resolve your problem. I have had to do so with only one gun-maker in over 50 years. {The facts of said matter are posted at TFF.}

While I have no reason to believe that NXMR is not "telling it as he see's it"; I do believe that if Savage has a customer service representative that typically behaves as described, Mr. DeGrande will insure that said representative changes his ways or place of employment.

Hopefully NXMR checks his thread here, contacts Mr. DeGrande, gets a new magazine, or whatever is necessary to solve his "failure to feed" problem; and reports on his experiences to this forum.