...but I'm a BUSY shooter and have been a good Ruger customer.
I had boght a new Ruger Single Ten this past fall and in March of this year, the Pawl was "shot" as in wore down like VERY cheap metal.
I took the Revolver along with a description as to the problem and mailed it back to them, right after calling them first.
Not Ruger's problem, but the GS had sent it to the Arizona plant and it had to be sent to the NH. facility...longer wait. Anyhow,
I get the Single Ten back and with it, came the repair sheet. It had been FIXED, till I looked at the Pawl...had NOT been touched! Upon looking at the Pawl, the cylinder spun both ways.
I called Ruger back and explianed what was up. They sent me a UPS lable to my email to print out and send it back again, for another chance to fix it.
This time, I sent them a letter telling them in a very nice way, that I was a bit let down from thier service the first go around.
Well, two weeks after sending the .22 back to them, I got it back and the Pawl HAD finally been replaced. Not a word of an apology or anything, other than the gun WAS fixed.
Do I expect more than the revolver being fixed right? Not really, but a letter or something saying, "we are sorry for the inconvenience" would have made my opinion of Ruger's customer service a bit better!
I know they are very BUSY, but so AM I!