[Zane71464]

I totally understand ozo and know how they work. (the process)
I think it's just a shame that on the fist "fix" that the persom that had "checked" on the paperwork/repair sheet, that, that person said he or she had replaced the Pawl when in fact, the didnt and sent it back to me as "problem fixed".

After the first time, I called Ruger and told customer service what they had not done and asked if they had gotten my letter describing the problem and the awswer was yes.

I got nothing as an expression of...maybe, "oh, we are sorry about that, our bad", but OK....we'll send you a lable via email so that you can send it back for our repair dept. to have "another" look at it".

I'm nbot looking for their apology, just disappointed that the person who said they fixed the problem the first time around and in fact, I dont think he/she even looked at the Pawl...it was clearly sheared and to send it back as fixed.
Maybe my expectations where a bit high and was thinking they could have held the revolver and seen that the cylinder spun both ways (clockwise and counter clockwise) and would surely have seen there was a problem that they might check into?