E MAIL FROM Henry arms - The Firearms Forum

wv hillbilly · 10-31-2012, 07:00 AM

Dear Valued Henry Customers,

Hurricane Sandy has caused significant damage to the Henry Repeating Arms plant in Bayonne New Jersey. We do not have any electricity, nor do we have any telephone or email service. We are hoping that we will once again be operational by the week of November 12th. In the meantime, we ask that you refrain from attempting to contact us. Also please refrain from shipping any firearms to us until we send a followup email confirming that we are once again operational. If you are a Henry vendor, please do not ship any parts to us until we confirm we are operational.

Rest assured, we will be back building our rifles again as soon as possible. Thank you for your patience, understanding and loyalty.

And if you were affected by the storm, our thoughts and prayers are with you.

Sincerely,

Appliancedude · 10-31-2012, 08:40 AM

My first thought was how did they send an e-mail if they have no access to e-mail services. My second thought, was to me thats good customer service

ozo · 10-31-2012, 09:12 AM

They won't have the manpower to handle the amount of e-mail normally generated
per day, as they would do with 6-10 people in customer service, sitting in the office
together....
You don't think those people are gonna do that at home on their laptops, do ya?

Maybe they have an in house server, and no capability to access off-site?
Hmmm, why not ?
They do build Models from the 1800's.....maybe their technology is .......

gdmoody · 10-31-2012, 09:26 AM

I got the same email yesterday. I have never even owned a Henry, even though I requested a catalog a few years ago.

68c15 · 10-31-2012, 10:31 AM

how will this affect the parts and/or equipment? floods causing high humidity and subsequent rust? can I assume Intek and ServicePro are handling it?

10-31-2012, 07:00 AM	#1
wv hillbilly Advanced Senior Member Join Date: May 2012 Location: mountains of wv. Posts: 2,016	E MAIL FROM Henry arms Dear Valued Henry Customers, Hurricane Sandy has caused significant damage to the Henry Repeating Arms plant in Bayonne New Jersey. We do not have any electricity, nor do we have any telephone or email service. We are hoping that we will once again be operational by the week of November 12th. In the meantime, we ask that you refrain from attempting to contact us. Also please refrain from shipping any firearms to us until we send a followup email confirming that we are once again operational. If you are a Henry vendor, please do not ship any parts to us until we confirm we are operational. Rest assured, we will be back building our rifles again as soon as possible. Thank you for your patience, understanding and loyalty. And if you were affected by the storm, our thoughts and prayers are with you. Sincerely, -->

10-31-2012, 08:40 AM	#2
Appliancedude Advanced Senior Member Join Date: Jul 2007 Location: The true northern Cal Posts: 1,562	Re: E MAIL FROM Henry arms My first thought was how did they send an e-mail if they have no access to e-mail services. My second thought, was to me thats good customer service __________________ It ain't broke it just lacks duct tape. The nice thing about opinions is everybody has one.

10-31-2012, 09:12 AM	#3
ozo Advanced Senior Member Join Date: Jan 2011 Location: Nashville TN Posts: 2,770	Re: E MAIL FROM Henry arms They won't have the manpower to handle the amount of e-mail normally generated per day, as they would do with 6-10 people in customer service, sitting in the office together.... You don't think those people are gonna do that at home on their laptops, do ya? Maybe they have an in house server, and no capability to access off-site? Hmmm, why not ? They do build Models from the 1800's.....maybe their technology is ....... __________________ http://www.nranews.com/#/nranews, "ozo. you're off your rocker sir." -johnlives4christ http://www.prisonplanet.com/ -America,Bless GOD-

10-31-2012, 09:26 AM	#4
gdmoody Advanced Senior Member Join Date: Sep 2007 Location: Northeast Georgia Contributor Posts: 6,310	Re: E MAIL FROM Henry arms I got the same email yesterday. I have never even owned a Henry, even though I requested a catalog a few years ago. __________________ NRA Endowment Member GeorgiaCarry.Org Member Retired US Army Postal Worker Personally, I carry a gun because I'm too young to die and too old to take an ass whoopin'.....author unknown (but obviously brilliant)

10-31-2012, 10:31 AM	#5
68c15 Advanced Senior Member Join Date: Nov 2011 Posts: 2,052	Re: E MAIL FROM Henry arms how will this affect the parts and/or equipment? floods causing high humidity and subsequent rust? can I assume Intek and ServicePro are handling it? __________________ I'll go defenseless when our leaders do the same