Thompson/Center Tech Support - The Firearms Forum

questor · 10-01-2009, 03:58 PM

Am I the only one having problem with TC support?

For the last 6 weeks, I have been attempting to receive a set of filer screws for my Omega. When I added a scope, the front site was projected in the bottom of the view, therefore I removed the front sight and requested the filer screws.

Dang, the round-around is just unbelievable and of course VERY frustrating.

Certainly wish there was a way to bypass the tech support staff and send an email or fax to someone further up the food chain. Yep, they did honor my request of speaking to a supervisor, BUT of course I only get her voice mail.

Dang, the unemployment is HIGH and they (T/C staff) just don't get it.

Just needed to vent.

Suwannee Tim · 10-01-2009, 04:10 PM

It is dismaying when something like this happens. I have had a sad history with Ruger.

questor · 10-02-2009, 05:50 AM

Quote:

Originally Posted by Suwannee Tim

It is dismaying when something like this happens. I have had a sad history with Ruger.

For sure it is frustration, especially when they brag about their customer support. Was also very surprise to discover the parent company is S&W Holding Corp.

Parent:
Smith & Wesson Holding Corporation
2100 Roosevelt Ave Springfield,
MA 01104-1606

President: Michael F Golden, Pres-Ceo
Chief Financial Officer: William F Spengler, Exec Vp-Cfo-Treas
Secretary: Ann B Makkiya, Vp-Sec-Corp Counsel
Executive VP: Cory Lambrecht, Exec Vp
Senior VP: Leland A Nichols, Sr Vp Sales & Mkt

Vice President:
Art Autorino, V P of Operations
John A Kelly, Vp Financial Planning and Cont
Barbara Hunnicutt, Vp, Licensing
David P Holt, V Pres, Military Programs
Kenneth W Chandler, Vp Oprs
Elizabeth A Sharp, Vp Investor Relations

Subsidiary

Thompson/Center Arms Company, Inc.
Farmington Rd Rochester,
NH 03866
President: Robert Gustafson, Pres

10-01-2009, 03:58 PM	#1
questor V.I.P. Member Join Date: Feb 2009 Location: Slickville, Pa Posts: 388	Thompson/Center Tech Support Am I the only one having problem with TC support? For the last 6 weeks, I have been attempting to receive a set of filer screws for my Omega. When I added a scope, the front site was projected in the bottom of the view, therefore I removed the front sight and requested the filer screws. Dang, the round-around is just unbelievable and of course VERY frustrating. Certainly wish there was a way to bypass the tech support staff and send an email or fax to someone further up the food chain. Yep, they did honor my request of speaking to a supervisor, BUT of course I only get her voice mail. Dang, the unemployment is HIGH and they (T/C staff) just don't get it. Just needed to vent. -->

10-01-2009, 04:10 PM	#2
Suwannee Tim Registered User Join Date: Feb 2009 Posts: 2,227	Re: Thompson/Center Tech Support It is dismaying when something like this happens. I have had a sad history with Ruger.