Kel-Tec customer service.......AAA+++ - The Firearms Forum

cajunman · 07-28-2009, 03:04 PM

Today I sent my sub 2000 back for repair.....ammo feed problem...jams after each shot....I asked them what the turn around time is and there response is 8-10 weeks....If it really takes that long.....I'm getting rid of it. The thing is supposed to have a lifetime warranty...Does really matter if it takes 2-3 months to repair? yes !!
Anyone else got some Kel-Tec customer service experience?

pinecone70 · 07-28-2009, 03:25 PM

No, but Smith & Wesson took over 14 weeks to do a recall. I'm kind of disgruntled about that one as well!

jacksonco · 07-28-2009, 03:28 PM

I sent them a P11 with a broken extractor and I believe I had it back in less than 2 weeks. But that was 10 years ago.

JUNKKING · 07-29-2009, 02:58 AM

Lifetime warranties are ok but who is going to have it for a lifetime you or the manufacturer? I have a Kel-tec p40 and have never had a single problem with it. Hope all works out well for you. JUNK

johnlives4christ · 07-29-2009, 03:39 AM

their busy. before obama slid into the oral office it probably would have only take 2 weeks. if our sub takes smith 40 caliber mags i'd be interested.

~john

cajunman · 08-03-2009, 05:05 PM

I must retract my post coments.....Kel-Tec told me last week my weapon would take 8-10 weeks to repair.....They recieved it last wednesday....This afternoon (monday) they notifiy me that its fixed and on its way back to my.
So, 3 working days and my weapon is repaired and on its way back to me.
I am completly satisified.....increadable.

mcw120566 · 11-27-2009, 08:33 AM

I own three Kel-Tec Guns and have had only a minor problem with one. Fortunatly i live 11 mile from them. Walked in and within an hour I was on my way home with a repaired gun! No problems here!

bondo · 04-15-2010, 05:56 PM

Ya, they are good. Too bad they don't work for Ruger or S&W or a name brand co. Had ONLY ONE TEL KEC P-11 Shot it 9 times. 8 shots fired and the ninth one fired with the breach 1/4 open. Guys at the range had to put it into a vise to get the round out and it was completely warped. I sent it back to the co and they REPLACED IT WITH A NEW ONE. I then sold the new one ASAP. I have been told by others that ANYTHING COULD HAVE HAPPENED WHEN THE GUN MISFIRED. I buy only NAME BRAND FIREARMS NOW costs more but my life is worth it. BUT their service as excellant.

K75RT · 04-17-2010, 06:46 PM

I have a P-32 that I carry daily; when I first bought it it was matte black, it began to rust as did the exposed portion of the barrel. I called Kel-Tec and the told me to send the slide and barrel to their plater. The barrel and slide were hard chrome plated and today it is like the day I got it from the plater..this was 8 years ago and its still going strong Kel-Tec is okay in my book...

07-28-2009, 03:04 PM	#1
cajunman Member Join Date: Jul 2009 Posts: 4	Kel-Tec customer service.......AAA+++ Today I sent my sub 2000 back for repair.....ammo feed problem...jams after each shot....I asked them what the turn around time is and there response is 8-10 weeks....If it really takes that long.....I'm getting rid of it. The thing is supposed to have a lifetime warranty...Does really matter if it takes 2-3 months to repair? yes !! Anyone else got some Kel-Tec customer service experience? --> Last edited by cajunman; 07-28-2009 at 03:11 PM..

07-28-2009, 03:25 PM	#2
pinecone70 Advanced Senior Member Join Date: Jul 2008 Location: Minnesota Gal! Posts: 4,730	Re: Kel-Tec customer service.......#$%# No, but Smith & Wesson took over 14 weeks to do a recall. I'm kind of disgruntled about that one as well! __________________ _____________________________________________ "Miss Scarlet, in the library...with a revolver...."

07-28-2009, 03:28 PM	#3
jacksonco Advanced Senior Member Join Date: Jul 2007 Location: Jackson County West Virginia Posts: 2,237	Re: Kel-Tec customer service.......#$%# I sent them a P11 with a broken extractor and I believe I had it back in less than 2 weeks. But that was 10 years ago.

07-29-2009, 02:58 AM	#4
JUNKKING Advanced Senior Member Join Date: Mar 2009 Location: Just East of Pittsburgh PA Contributor Posts: 1,782	Re: Kel-Tec customer service.......#$%# Lifetime warranties are ok but who is going to have it for a lifetime you or the manufacturer? I have a Kel-tec p40 and have never had a single problem with it. Hope all works out well for you. JUNK __________________ Even a blind squirrel finds an acorn every now and again!

07-29-2009, 03:39 AM	#5
johnlives4christ Former Guest Join Date: Apr 2008 Location: Kentucky Posts: 3,828	Re: Kel-Tec customer service.......#$%# their busy. before obama slid into the oral office it probably would have only take 2 weeks. if our sub takes smith 40 caliber mags i'd be interested. ~john

08-03-2009, 05:05 PM	#6
cajunman Member Join Date: Jul 2009 Posts: 4	Re: Kel-Tec customer service... I must retract my post coments.....Kel-Tec told me last week my weapon would take 8-10 weeks to repair.....They recieved it last wednesday....This afternoon (monday) they notifiy me that its fixed and on its way back to my. So, 3 working days and my weapon is repaired and on its way back to me. I am completly satisified.....increadable.

11-27-2009, 08:33 AM	#7
mcw120566 V.I.P. Member Join Date: Jun 2009 Location: W. Knoxville, TN Posts: 126	Re: Kel-Tec customer service.......AAA+++ I own three Kel-Tec Guns and have had only a minor problem with one. Fortunatly i live 11 mile from them. Walked in and within an hour I was on my way home with a repaired gun! No problems here!

04-15-2010, 05:56 PM	#8
bondo Member Join Date: Apr 2010 Posts: 5	Re: Kel-Tec customer service.......AAA+++ Ya, they are good. Too bad they don't work for Ruger or S&W or a name brand co. Had ONLY ONE TEL KEC P-11 Shot it 9 times. 8 shots fired and the ninth one fired with the breach 1/4 open. Guys at the range had to put it into a vise to get the round out and it was completely warped. I sent it back to the co and they REPLACED IT WITH A NEW ONE. I then sold the new one ASAP. I have been told by others that ANYTHING COULD HAVE HAPPENED WHEN THE GUN MISFIRED. I buy only NAME BRAND FIREARMS NOW costs more but my life is worth it. BUT their service as excellant.

04-17-2010, 06:46 PM	#9
K75RT V.I.P. Member Join Date: Apr 2003 Location: Litchfield County, CT Posts: 309	Re: Kel-Tec customer service.......AAA+++ I have a P-32 that I carry daily; when I first bought it it was matte black, it began to rust as did the exposed portion of the barrel. I called Kel-Tec and the told me to send the slide and barrel to their plater. The barrel and slide were hard chrome plated and today it is like the day I got it from the plater..this was 8 years ago and its still going strong Kel-Tec is okay in my book...