Originally Posted by The Count
...later i got a call from another guy from ruger who seemed to be more senior/a head tech guy. he listed to my story and then suggested i whack the side of the cylinder with a rubber hammer a couple times. he said nothing would fire as long as the hammer was all the way down. and low and behold, after 3 good hits the cylinder came out. i got another call from ruger and after confirming the bullets were out of the gun they set up a UPS pickup for monday to take a close look of what might be the issue at the factory. i must say, pretty impressive customer service. anybody here willing to guess what the problem might be/was?
Actually, upon rethinking the issue, I wonder how well the firing pin area has been cleaned since you got it.
I ran across a Tec-9 awhile back that had so much crud built up in the FP channel
that the pin got stuck in the channel. Cleaned it out, and it works like a charm
Found quite a few older rifles that needed love there too...civilians really don't clean their tools well.
Total Dissassembly of firearms when cleaning is normal maintenance to military folks.
We don't just run a few patches thru the barrel & clean the cylinders, then wipe down the outside.
It's a total-field-strip every time we clean a firearm.