S & W slow customer service

army mp · 02-26-2010, 08:35 AM

A little over 3 months ago I bought some used pistols. The one being a S & W. The instruction Booklet was missing. No big deal but I like having them for all my Guns. So as most know. You can down load them on line or call. I called. They said they would mail it (Right Out ) . well I had forgotten all about it. Yesterday I went to the Mail box. And there it was. If three months is right away. I would hate to see what a back order is to them. At least I got it. But with all the shortages and back order BS we have been putting up with. You would think they would. Be a little better on the stuff they have control over.

pinecone70 · 02-26-2010, 08:37 AM

I think they are sorely lacking in all areas, they don't even have trained gunsmiths on staff to work on their firearms.

Helix_FR · 02-26-2010, 11:56 AM

Yep, you think getting the manual was bad, try sending a gun to them. As Pinecone said, they no longer have smiths on staff, just parts swappers. You can't part swap a revolver effectively. My Uncle learned the hard way. 6 months for a end shake problem and still a problem when it was returned. They replaced the yoke but didn't do any of the procedures for fitting it properly. End shake was gone but now the headspace was off and the yoke would stick when opened. They sure are lucky they have the name b/c otherwise they would be out of business with they way they are now.

bondo · 05-25-2010, 12:02 AM

Quote:

Originally Posted by army mp

A little over 3 months ago I bought some used pistols. The one being a S & W. The instruction Booklet was missing. No big deal but I like having them for all my Guns. So as most know. You can down load them on line or call. I called. They said they would mail it (Right Out ) . well I had forgotten all about it. Yesterday I went to the Mail box. And there it was. If three months is right away. I would hate to see what a back order is to them. At least I got it. But with all the shortages and back order BS we have been putting up with. You would think they would. Be a little better on the stuff they have control over.

I sent my Signa in for trigger job, it was BACK in FIVE DAYS Looks like your order was not a priority

the yooper · 02-06-2011, 07:26 AM

i had to send in my IBOLT they took it back and sent me a check no hassel. all went down in a week. no prob hear .

i realy liked that gun . felt good shot good when it went off!!!!

johnlives4christ · 02-06-2011, 12:11 PM

i've had the same thing happen with smith and ruger for manuals. but i've had smith turn the barrel of my 642 to adjust the poi a tad and it was back within a week

CampingJosh · 02-07-2011, 12:12 AM

I tried to get a manual from S&W for a Model 1000 shotgun. They didn't have it available online, so I e-mailed to request it. Got the response that they were "sending it out today." It arrived just a little over 4 months later. I don't know what class of mail that is, but it was impressively slow.

johnlives4christ · 02-07-2011, 06:20 AM

they dont call it snail mail for nothin i reckon

02-26-2010, 08:35 AM	#1
army mp V.I.P. Member Join Date: Jan 2009 Location: western Pa, Posts: 479	S & W slow customer service A little over 3 months ago I bought some used pistols. The one being a S & W. The instruction Booklet was missing. No big deal but I like having them for all my Guns. So as most know. You can down load them on line or call. I called. They said they would mail it (Right Out ) . well I had forgotten all about it. Yesterday I went to the Mail box. And there it was. If three months is right away. I would hate to see what a back order is to them. At least I got it. But with all the shortages and back order BS we have been putting up with. You would think they would. Be a little better on the stuff they have control over. -->

02-26-2010, 08:37 AM	#2
pinecone70 Advanced Senior Member Join Date: Jul 2008 Location: Minnesota Gal! Posts: 4,730	Re: S & W slow customer service I think they are sorely lacking in all areas, they don't even have trained gunsmiths on staff to work on their firearms. __________________ _____________________________________________ "Miss Scarlet, in the library...with a revolver...."

02-26-2010, 11:56 AM	#3
Helix_FR TFF Moderator/Host Join Date: Apr 2009 Location: Imperial, MO Posts: 3,617	Re: S & W slow customer service Yep, you think getting the manual was bad, try sending a gun to them. As Pinecone said, they no longer have smiths on staff, just parts swappers. You can't part swap a revolver effectively. My Uncle learned the hard way. 6 months for a end shake problem and still a problem when it was returned. They replaced the yoke but didn't do any of the procedures for fitting it properly. End shake was gone but now the headspace was off and the yoke would stick when opened. They sure are lucky they have the name b/c otherwise they would be out of business with they way they are now. __________________ Only cowards shoot with their eyes closed.... helixgunsmith.com

02-06-2011, 07:26 AM	#5
the yooper V.I.P. Member Join Date: Jan 2011 Posts: 156	Re: S & W slow customer service i had to send in my IBOLT they took it back and sent me a check no hassel. all went down in a week. no prob hear . i realy liked that gun . felt good shot good when it went off!!!!

02-06-2011, 12:11 PM	#6
johnlives4christ Former Guest Join Date: Apr 2008 Location: Kentucky Posts: 3,828	Re: S & W slow customer service i've had the same thing happen with smith and ruger for manuals. but i've had smith turn the barrel of my 642 to adjust the poi a tad and it was back within a week

02-07-2011, 12:12 AM	#7
CampingJosh TFF Moderator/Host Join Date: Sep 2007 Location: Indiana Contributor Posts: 4,786	Re: S & W slow customer service I tried to get a manual from S&W for a Model 1000 shotgun. They didn't have it available online, so I e-mailed to request it. Got the response that they were "sending it out today." It arrived just a little over 4 months later. I don't know what class of mail that is, but it was impressively slow. __________________ Nothing posted on TheFirearmsForum.com constitutes legal, accounting, gunsmithing, or other professional advice. Readers are encouraged to consult with qualified professionals for real advice. Your life is lived at your own risk. Don't blame me for the dumb things you do.

02-07-2011, 06:20 AM	#8
johnlives4christ Former Guest Join Date: Apr 2008 Location: Kentucky Posts: 3,828	Re: S & W slow customer service they dont call it snail mail for nothin i reckon