I am writing to you after yet another screw up by your national marketing executive Tanya .
I contacted friends at Coopers Brewery here in Australia ( old family friends) and arrainged for some Brew kits to be given away as prizes on two forums that are US based .
to this end Geoff the Chief Executive of Coopers put me in contact with your good selves,
i explained to you over the phone what the deal was and was spoken over most of the time , your marketers did not listen to a word i stated and contradicted me a lot
they stated they understood the instructions and that we would notify them of the winners of our draws so the marketing could send the prize, a coopers home brew kit to the winner directly
this morning i am collecting my mail and whats in my mail 3 vouchers for home brew kits from amazon !!
are you aware that your vouchers state not valid outside CON USA ?? and you sent them to Australia ??
So despite all the trouble, all the explanation you totally ignored everything i said (again) and sent me the vouchers , you did not send them to the folks i specified , you stated you would and that when i asked you stated you where not the stupid one in the conversation ( implying i was stupid and chewing up your precious time)
despite the assurances and insults you promises to forefill the requirements
you did not , you screwed it up as much as possible and did what you wanted to ensure the least ammount of work for yourselves
thank you for yet again totally ignoring people ( your customers)
i'm waiting on a call back from the CEO of coopers as to how to sort this
however i have it from the board that amazon will be removed from the coopers supply chain as this is the upteenth failure where by customers have also been dealt with as though they are sub human, and ridiculed for their nationality
Folks yes we are Aussies , but we are your ally , we dont see you trating afghanistan this way so why treat your ally like this ?
or dont anything like that matter ,? we just all dummies to the amazon management ?? and they can treat folks anyway they like ??
folks what would happen if $200,000 of your share where trickled onto the market at 1 cent a piece??
i'm quite happy to do that as thats the only thing you'll take notice off share price loss
I've told Cooper my plan i'm waiting to see if they'll match me i think we can drop your share value 30% by close of business
want to see if we can ??
that stupid aussie who spent all that time explaining to you what to do and where to send stuff who you totally ignored
I deal with Amazon a lot, but I did hit something similar a few years ago.
I ordered two Stainless Steel cookie sheets from them.
When the box arrived, it had four in it.
I contacted them and explained.
They e-mailed me a shipping label and a postage sticker, told me to box them up and ship them back.
I got them all packed, put the stickers on the outside, and put the package in the car to take to UPS on our next trip to town.
Then they sent another e-mail with a return information sheet attached, asking me to be sure it was inside the box.
I retrieved it from the car, cut it open, inserted the sheet, re-sealed it, and put it back in the car.
Then they sent another e-mail instructing me to include some other information inside the box.
I retrieved it, cut it open AGAIN, put the additional info inside, re-sealed it, and put it back in the car.
At this point, the box is getting kinda worn.
You guessed it.
Another e-mail, with MORE information to put inside the box.
I got ticked, e-mailed them back, and told them I had re-counted the cookie sheets and there really weren't any extra ones sent.
I am kind of ashamed of doing that, but dog GONE it, they need to be penalized for a severe lack of EPT!!
Christ told me to arm myself. If you want me disarmed - - Molon Labe.
"you stated you would and that when i asked you stated you where not the stupid one in the conversation ( implying i was stupid and chewing up your precious time)"
Unbelievable that someone should make a statement like that to a customer. They should join the ranks of the unemployed.
"Is life so dear, or peace so sweet, as to be purchased at the price of chains and slavery? Forbid it, Almighty God! I know not what course others may take; but as for me, give me liberty, or give me death!"
Terry, I had a similar issue trying to return an item to Amazon. What ticked me more than anything else, was the printer ink I was paying for, to return the items I didn't order in the first place. No it didn't take that much, but w/me it was a matter of principal. Why should I have to pay for anything, including ink?
Firearms and Salt Water Fishing
Retired 42 Years LEO
I have to say I'd love a beer kit!
Slam 'em, sounds like they're even worse than Optics Planet who is screwing me over right now for a whole $34.
As for the YouTube thing, I wonder if they put a sign out when they are doing that asking for stupid and ignorant people only.