Springer Customer Service - The Firearms Forum

mesinge2 · 07-31-2010, 10:47 AM

Usually people only hear when the customer service is bad. So, I thought I would post my recent experience. I just purchased my XDm-45 ( http://www.thefirearmsforum.com/showthread.php?t=79371 ) and just took it shooting for the second time. The first time I shot 310 rounds and this time after about 100 rounds the gun started jamming on only one magazine. So I marked it and continue firing for another 50 rounds to see if it really was the mag. Well, this one worked fine.

On my way home I called Springfield from my cell phone and described the problem. They took my information the gun's SN and said that they would send me 2 free magazines for my trouble. They did not even want the old mag back.

Not a bad deal!

I think the spring is the problem as it feels much lighter than the other one. I figure I am going to replace it with this:

Arredondo Extended +3 Spring and Magazine Base Pad
http://www.midwayusa.com/viewProduct...tNumber=697907

and make it a range mag.

07-31-2010, 10:47 AM	#1
mesinge2 Senior Member Join Date: Dec 2009 Location: Central Florida Posts: 538	Springer Customer Service Usually people only hear when the customer service is bad. So, I thought I would post my recent experience. I just purchased my XDm-45 ( http://www.thefirearmsforum.com/showthread.php?t=79371 ) and just took it shooting for the second time. The first time I shot 310 rounds and this time after about 100 rounds the gun started jamming on only one magazine. So I marked it and continue firing for another 50 rounds to see if it really was the mag. Well, this one worked fine. On my way home I called Springfield from my cell phone and described the problem. They took my information the gun's SN and said that they would send me 2 free magazines for my trouble. They did not even want the old mag back. Not a bad deal! I think the spring is the problem as it feels much lighter than the other one. I figure I am going to replace it with this: Arredondo Extended +3 Spring and Magazine Base Pad http://www.midwayusa.com/viewProduct...tNumber=697907 and make it a range mag. __________________ NRA Certified Instructor "A strong body makes the mind strong. As to the species of exercise. I advise the gun. While this gives moderate exercise to the body, it gives boldness, enterprise, and independence to the mind ... Let your gun therefore be your constant companion of your walks." 1785, Thomas Jefferson. -->