Customer Service... - The Firearms Forum

glocknut · 06-20-2006, 08:04 PM

I think this story explains why they are moving customer service centers overseas to India.... who knows??

CUSTOMER SERVICE CALL ..............
This has got to be one of the funniest things I've heard of in a Long time.. I think this guy should have been promoted, not fired. This is a True phone call from the Word Perfect Help line which was transcribed from a Recording monitoring the customer care department. Needless to say the HelpDesk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause." This is actual Dialogue of a former WordPerfect Customer Support employee. Now I know why they record these conversations!

"Ridge Hall computer assistance; may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's blank, it won't accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

"Yes, it is."

"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again and find the other cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle -- it's because it's dark."

"Dark?"

"Yes, the office light is off, and the only light I have is coming in from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good.. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too f.......g stupid to own a computer."

mike
gn

SouthernMoss · 06-20-2006, 08:29 PM

Not quite true, but still funny as heck!

http://www.snopes.com/humor/business/wordperf.htm

southernshooter · 06-20-2006, 10:46 PM

I Liked that a lot

lead · 06-21-2006, 08:08 AM

Marlin · 06-21-2006, 10:41 AM

In spite of Snopes, it still make a nice chuckler!!!

glocknut · 06-21-2006, 08:49 PM

Quote:

Originally Posted by SouthernMoss

Not quite true, but still funny as heck!

http://www.snopes.com/humor/business/wordperf.htm

Oh well....

mike
gn

inplanotx · 06-26-2006, 03:22 PM

06-20-2006, 08:04 PM	#1
glocknut Advanced Senior Member Join Date: Dec 2003 Location: THE FORUM MASCOTT... Posts: 12,482	Customer Service... I think this story explains why they are moving customer service centers overseas to India.... who knows?? CUSTOMER SERVICE CALL .............. This has got to be one of the funniest things I've heard of in a Long time.. I think this guy should have been promoted, not fired. This is a True phone call from the Word Perfect Help line which was transcribed from a Recording monitoring the customer care department. Needless to say the HelpDesk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause." This is actual Dialogue of a former WordPerfect Customer Support employee. Now I know why they record these conversations! "Ridge Hall computer assistance; may I help you?" "Yes, well, I'm having trouble with WordPerfect." "What sort of trouble?" "Well, I was just typing along, and all of a sudden the words went away." "Went away?" "They disappeared." "Hmm. So what does your screen look like now?" "Nothing." "Nothing?" "It's blank, it won't accept anything when I type." "Are you still in WordPerfect, or did you get out?" "How do I tell?" "Can you see the C: prompt on the screen?" "What's a sea-prompt?" "Never mind, can you move your cursor around the screen?" "There isn't any cursor: I told you, it won't accept anything I type." "Does your monitor have a power indicator?" "What's a monitor?" "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?" "I don't know." "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?" "Yes, I think so." "Great. Follow the cord to the plug, and tell me if it's plugged into the wall." "Yes, it is." "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?" "No." "Well, there are. I need you to look back there again and find the other cable." "Okay, here it is." "Follow it for me, and tell me if it's plugged securely into the back of your computer." "I can't reach." "Uh huh. Well, can you see if it is?" "No." "Even if you maybe put your knee on something and lean way over?" "Oh, it's not because I don't have the right angle -- it's because it's dark." "Dark?" "Yes, the office light is off, and the only light I have is coming in from the window." "Well, turn on the office light then." "I can't." "No? Why not?" "Because there's a power failure." "A power... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?" "Well, yes, I keep them in the closet." "Good.. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from." "Really? Is it that bad?" "Yes, I'm afraid it is." "Well, all right then, I suppose. What do I tell them?" "Tell them you're too f.......g stupid to own a computer." mike gn -->

06-20-2006, 08:29 PM	#2
SouthernMoss Admin Tech Staff Join Date: Jan 2003 Location: SW MS Contributor Posts: 10,651	Re: Customer Service... Not quite true, but still funny as heck! http://www.snopes.com/humor/business/wordperf.htm __________________ My Second protects your First "I declare to you that woman must not depend upon the protection of man, but must be taught to protect herself, and there I take my stand." - Susan B Anthony

06-20-2006, 10:46 PM	#3
southernshooter Advanced Senior Member Join Date: Mar 2006 Location: Deep South Mississippi Posts: 5,943	Re: Customer Service... I Liked that a lot __________________ Only you can see this

06-21-2006, 08:08 AM	#4
lead Advanced Senior Member Join Date: May 2004 Location: Missouri Posts: 1,522	Re: Customer Service... __________________ The best things in life, are not things.

06-21-2006, 10:41 AM	#5
Marlin TFF Admin Staff Chief Counselor Join Date: Mar 2003 Location: At SouthernMoss' side forever! Contributor Posts: 13,853	Re: Customer Service... In spite of Snopes, it still make a nice chuckler!!! __________________ *The flag represents a living country and is itself considered a living thing.* *The only criminal class native to the United States is Congress.*

06-26-2006, 03:22 PM	#7
inplanotx Advanced Senior Member Join Date: Jan 2002 Location: Texas Posts: 8,897	Re: Customer Service... __________________