RCBS Customer Service - The Firearms Forum

gdmoody · 07-11-2012, 09:40 PM

Earlier today, I sent an email to RCBS because I was looking for some parts for my OLD Lube-a-matic.

This is a copy of my message to them:
I have an old RCBS Lube-a-matic that I need to find some parts for. The parts are the bullet ejector screw, the bullet ejector rod, and the rod lock ring. Can you please tell me where I might be able to locate those parts? My lube-a-matic is probably 35 years old so I do not know if the lube-a-matic II parts will fit it or not since I cannot find any information on the older one. Thank you, George Moody

I was just checking my email before going to bed and I had this message from RCBS:
Hi just ordered those parts for you no charge

Thank you,

Technical Services/cm
ATK/RCBS Operation
(800) 533-5000
Customer Service Hours:
Monday-Thursday 6:30am to 3:30pm

I have always thought that RCBS has good customer service but to supply parts for a 35 year old machine is way above good service.

aa1911 · 07-11-2012, 10:09 PM

very good to hear!

I've had very good experience with MEC also and getting parts; free is even better though!

jack404 · 07-11-2012, 10:09 PM

never had issues with em , just a pity they be so far away here ..

312shooter · 07-11-2012, 10:09 PM

+1
They just returned my trim pro power case trimmer Turn around time was 4 days, that included a rebuild and Fedex shipping all for free. Hands down top notch service!

1LoneWolf75 · 07-11-2012, 10:42 PM

More places need to model thier customer service after them!!! I have heard lots of good stuff bout RCBS service. This is unheard of in this "throw away" day and age unfortuantly.

Glad to hear that they do back their stuff up like that says a lot bout them as a company.

howlnmad · 07-12-2012, 04:56 AM

Any time that I've needed replacement parts, repairs or a technical question answered they've always been great.

07-12-2012, 05:21 AM

Hard to believe they are a California based company...

Big Chevy · 07-12-2012, 08:37 AM

They have never charged me for any parts that I have needed. RCBS and Springfield's customer service is just the greatest.

dbach · 07-12-2012, 08:53 AM

+ for RCBS service. Those guys are the best.

oldfartrr · 07-12-2012, 06:15 PM

greatest people and company around,,, had a guy give me a set of loading dies,, the sizer was slightly scatched, and slightly smaller then my cases needed (for my gun) they polished to size and called me the next day to pickup. (live about 20mi from them),, unheard of serv and very courteous..

soundguy · 07-12-2012, 06:34 PM

i sent them an email on july 3rd about a damaged screw I found on my case trimmer.

I got a reply back that afternoon that they were sending me on.

I got it in the mail today.

I had no idea that federal owned rcbs. federal is on the envelope that the screw came in.

excelent customer service in my book! Will deffinately encourage me to continue buying more rcbs equipment

Bindernut · 07-12-2012, 10:18 PM

I can't complain about the service from any of the reloading supplier outfits but I think RCBS, Redding, and Hornady top the list for me.
I've never been charged for replacement parts (even stuff broken by my stupidity) by those three.

Yup, ATK owns RCBS now too. I was hoping that quality and service wouldn't suffer as they got swallowed up into that big conglomerate. So far so good by the looks of things.

soundguy · 07-13-2012, 05:11 PM

amazing how so many own so many others...

Killcreek · 07-14-2012, 04:14 PM

I broke a deprimer punch, and called them, the girl sent me 6.

07-11-2012, 09:40 PM	#1
gdmoody Advanced Senior Member Join Date: Sep 2007 Location: Northeast Georgia Contributor Posts: 6,409	RCBS Customer Service Earlier today, I sent an email to RCBS because I was looking for some parts for my OLD Lube-a-matic. This is a copy of my message to them: I have an old RCBS Lube-a-matic that I need to find some parts for. The parts are the bullet ejector screw, the bullet ejector rod, and the rod lock ring. Can you please tell me where I might be able to locate those parts? My lube-a-matic is probably 35 years old so I do not know if the lube-a-matic II parts will fit it or not since I cannot find any information on the older one. Thank you, George Moody I was just checking my email before going to bed and I had this message from RCBS: Hi just ordered those parts for you no charge Thank you, Technical Services/cm ATK/RCBS Operation (800) 533-5000 Customer Service Hours: Monday-Thursday 6:30am to 3:30pm I have always thought that RCBS has good customer service but to supply parts for a 35 year old machine is way above good service. __________________ NRA Endowment Member GeorgiaCarry.Org Member Retired US Army Postal Worker Personally, I carry a gun because I'm too young to die and too old to take an ass whoopin'.....author unknown (but obviously brilliant) -->

07-11-2012, 10:09 PM	#2
aa1911 Advanced Senior Member Join Date: Dec 2010 Location: Pacific Northwest Posts: 3,122	Re: RCBS Customer Service very good to hear! I've had very good experience with MEC also and getting parts; free is even better though! __________________ "Loud noises don't end gunfights.... well placed shots do."

07-11-2012, 10:09 PM	#3
jack404 Former Guest Join Date: Jan 2010 Location: Australia Contributor Posts: 17,622	Re: RCBS Customer Service never had issues with em , just a pity they be so far away here ..

07-11-2012, 10:09 PM	#4
312shooter Advanced Senior Member Join Date: Mar 2008 Location: Las Vegas NV Posts: 1,160	Re: RCBS Customer Service +1 They just returned my trim pro power case trimmer Turn around time was 4 days, that included a rebuild and Fedex shipping all for free. Hands down top notch service! __________________ "Democracy is based on citizenship- perhaps the greatest gift the United States has given to the world- Power is vested in the people themselves, and government flows from the people" James M Henslin

07-11-2012, 10:42 PM	#5
1LoneWolf75 Senior Member Join Date: Apr 2012 Location: Humboldt KS Posts: 604	Re: RCBS Customer Service More places need to model thier customer service after them!!! I have heard lots of good stuff bout RCBS service. This is unheard of in this "throw away" day and age unfortuantly. Glad to hear that they do back their stuff up like that says a lot bout them as a company. __________________ They can have my guns when they pry them from my cold, dead hands!!! "Democracy will cease to exist when you take away from those who are willing to work and give to those who are not." - Thomas Jefferson "I've seen the system fall apart from the rules and all our presidents lie"--"Soul Survive"- Asphalt Ballethttp://www.youtube.com/watch?v=w6DgVrYWw00

07-12-2012, 04:56 AM	#6
howlnmad Advanced Senior Member Join Date: Nov 2008 Location: Harriman, Tn Contributor Posts: 2,637	Re: RCBS Customer Service Any time that I've needed replacement parts, repairs or a technical question answered they've always been great. __________________

07-12-2012, 05:21 AM	#7
cpttango30 Adnanced Senior Member Posts: n/a	Re: RCBS Customer Service Hard to believe they are a California based company...

07-12-2012, 08:37 AM	#8
Big Chevy V.I.P. Member Join Date: Mar 2012 Location: S.W. Florida Posts: 347	Re: RCBS Customer Service They have never charged me for any parts that I have needed. RCBS and Springfield's customer service is just the greatest.

07-12-2012, 08:53 AM	#9
dbach V.I.P. Member Join Date: Jul 2011 Location: Trinity, TX Posts: 173	Re: RCBS Customer Service + for RCBS service. Those guys are the best. __________________ David Bachelder Trinity, TX Rookie Reloader but learning fast 9mm, 40S&W, 45ACP, 45 Colt, 38 Special, .357 Magnum, 38 S&W, .243, & 30-06 CHL ~ Texas

07-12-2012, 06:15 PM	#10
oldfartrr V.I.P. Member Join Date: Jun 2012 Location: northern calif Posts: 308	Re: RCBS Customer Service greatest people and company around,,, had a guy give me a set of loading dies,, the sizer was slightly scatched, and slightly smaller then my cases needed (for my gun) they polished to size and called me the next day to pickup. (live about 20mi from them),, unheard of serv and very courteous..

07-12-2012, 06:34 PM	#11
soundguy Advanced Senior Member Join Date: May 2012 Location: florida Contributor Posts: 4,746	Re: RCBS Customer Service i sent them an email on july 3rd about a damaged screw I found on my case trimmer. I got a reply back that afternoon that they were sending me on. I got it in the mail today. I had no idea that federal owned rcbs. federal is on the envelope that the screw came in. excelent customer service in my book! Will deffinately encourage me to continue buying more rcbs equipment

07-12-2012, 10:18 PM	#12
Bindernut Advanced Senior Member Join Date: Oct 2007 Location: ND, USA Posts: 2,490	Re: RCBS Customer Service I can't complain about the service from any of the reloading supplier outfits but I think RCBS, Redding, and Hornady top the list for me. I've never been charged for replacement parts (even stuff broken by my stupidity) by those three. Yup, ATK owns RCBS now too. I was hoping that quality and service wouldn't suffer as they got swallowed up into that big conglomerate. So far so good by the looks of things. Last edited by Bindernut; 07-12-2012 at 10:20 PM..

07-13-2012, 05:11 PM	#13
soundguy Advanced Senior Member Join Date: May 2012 Location: florida Contributor Posts: 4,746	Re: RCBS Customer Service amazing how so many own so many others...

07-14-2012, 04:14 PM	#14
Killcreek Member Join Date: Jul 2012 Posts: 49	Re: RCBS Customer Service I broke a deprimer punch, and called them, the girl sent me 6.