I'm pleased, to say the least. I trashed a decapping pin, spindle and expander ball in a 223 Rem sizing die,(new from Hornady) while removing a stuck case, and was unable to find replacements to order(the expander ball is the part I couldn't find, I actually bought a die maintenace kit but the ball included is too small). I emailed Hornady, and asked for info on how to order new parts-I trashed 'em, really not a warranty issue-and just wanted to buy new parts. Just got an email back that they are sending new parts-in duplicate no less(must have figured if I'm dumb enough to do it once I'll probably do it again),free of charge. Thank you Hornady.