Usually people only hear when the customer service is bad. So, I thought I would post my recent experience. I just purchased my XDm-45 ( http://www.thefirearmsforum.com/showthread.php?t=79371
) and just took it shooting for the second time. The first time I shot 310 rounds and this time after about 100 rounds the gun started jamming on only one magazine. So I marked it and continue firing for another 50 rounds to see if it really was the mag. Well, this one worked fine.
On my way home I called Springfield from my cell phone and described the problem. They took my information the gun's SN and said that they would send me 2 free magazines for my trouble. They did not even want the old mag back.
Not a bad deal!
I think the spring is the problem as it feels much lighter than the other one. I figure I am going to replace it with this:
Arredondo Extended +3 Spring and Magazine Base Pad
and make it a range mag.