OUT-SOURCED TO INDIA

[navis128]

Help me...I'm drowning in a vat of curry

What about those jobs?

Keep at least them in USA...at least I the Customer Service Rep could understand what I was trying to explain and I wouldn't have to keep saying..."huh?...huh?...WHAT?"

And don't tell me your frickin' name is "Joe" ok...don't insult my intelligence...I can pronounce your name!!

I'm melting...I'm melting...

[navis128]

Whew...ok...I'm better now...sorry...thanks

[jack404]

yeah it sucks

call the bank re a payment i had not recognised,

go through the hoops and electronic question then get a person who i cannot understand

i ask them to speak slower and clearer and they speak faster and drivel more then acuse me of being racist

i ask for the supervisor

they decline and tell me i must deal with them

i say ok i am reading my booklet and iot states they must identify themselves via a operator number

i get the number

then i state that in the book it says you must put me through to the supervisor if i ask and now that i have your operator number i will complain if you dont.

they abuse me again and state they gave me a false operator number and they dont have to put up with racists like me

all because i asked them to speak clearer and slower i am now a racist

i call the local branch of the bank who advise me they cant help

so i go to the branch and explain why i wish to close my account and seek legal action for vilification against them

i got a supervisor

they traced the call back to a operator who denied all until the tapes where matched with the time stamps and my voice and ID given to them and my polite request to them to speak slower and clearer

i dunno what happened to them i closed the accounts anyway , wrote the papers and published the tapes of the incident to the newsies who ran the story and got a lot of coverage

the bank is in total denial and saying i breached thier trust by playing the tapes i demanded from them in public

so i said sue me

they wont..

so i went to 2 more banks and asked both where is your call centres

second one said adelaide ( my home town sorta, closest big city anyway) and Brisbane i signed there

i will not deal with anyone who puts thier profits before my business and service

suggest we all buck up when confronted like this and do similar

at least i know my accounts wont be raided by some slimey theif as is becoming common with Indian call centres..

cheers

jack

[ponycar17]

Believe me, that's a recurring theme in corporations that have ignorantly outsourced their IT support to India. I called a problem in the other day after an application malfunctioned mainly to get a ticket so that someone stateside could solve my problem. When I call it's because I've exhausted all support. I ask people and try numerous tricks from my few years in Information Systems work. If I can't fix it, usually it's BIG. Well, I call.. Some guy in India answers and asks me about my problem. The application is both web-based and desktop-based depending on your preferred interface. I had solely been using the web-based function and had experienced a problem. Two other users experienced the same problem as me, so that indicates a server-based issue rather than a locally-based issue, right? Well, this guy asks me to reinstall the application. Well, I asked him... Isn't the application solely to support the portion of the service that I'm not using, that resides locally? Haven't the other two user scenarios that have failed proven that it's not a local issue?... He continues to read his FAQ list and has no idea what I'm talking about. In the end, his solution didn't help me, as I had already diagnosed. His counterpart in the US didn't even understand what was wrong, as I suspected already.

Is it time that we rate end-user intelligence and correspond that to the IQ of those on the other end of the phone? I insist that it would hurry up problem resolutions for most semi-intelligent people, and even those of lesser IQ such as myself.

[navis128]

Wow it's still here...I'm waiting to get scolded...

I don't feel so bad now that I've read y'alls. I have to admit I was lol though

[hogger129]

Yeah I get this bologna all the time. We have Charter Cable down here where I live. Whenever you call in about a problem with your internet, you get some guy from India or the Phillipines or Indonesia, who barely speaks English. Then they get pissed when you say you can't understand them. Half the time they have no idea what they're talking about either. Guy couldn't help fix my internet. I screwed around with it for a half hour and got it going again.

Personally, I feel the way to fixing outsourcing is getting rid of the income tax all together and going back to tariffs. Put huge tariffs against the companies that outsource.

[OcelotZ3]

Naw, they'll just buy more reps/senators to avoid any new taxes now that spending limits are gone.

[Zane71464]

I go to Wal-Mart ok, and buy ink jet printer heads. I get home and upon opening the box, I see the plastic package has been opened. I install them their dry as thought.
No problem, I'll take then back to Wal-Mart next time I'm that way.
They laid on top of my Kodak for weeks, so I call Kodak.
Got ahold of someone that I flat out could not understand...I figure while I'm WASTING my time as is, I'll go tru with "this person's" jib-jabberish.
All I did get out of the "conversation" was "we send form"...that was it, I had absolutly no dang clue what the heck this person was even going to send...I just knew no credit card # was givein!
And to my suprise they sent new cartriges...but I didnt ask for new ones nor did I understand that they were going to send anything other then "we send form".

Seems everytime you call, especially for any sort of tech support on about anything you buy, this is what you get.
And I dont care if it is someone just setting behind a desk answering the telephone, hey, let people answer the telephone here in the USA and make more jobs here and hence stimulate the ecconomy! THATS MPO! That gets me a little hot sometimes.

[Zane71464]

And while I'm thinking about this subject, I have a personal opinion/thought; If you live in the USA learn to speak ENGLISH...as the same anywhere else one lives. Learn the language if you reside there! (had to vent on that...I feel better already!) not really!

[ampaterry]

We live out in the toolies -
Phone lines will not handle DSL.
No cable services out here.
No Cell phone service for wireless out here either.

So we have SSLLLOOOOWWWW dial up or satellite internet - that's it, two choices.
Only three satellite services are available:
Wild blue
Earthlink
Hughes.

Wild Blue is a joke; it was nothing but an invention of ATT to fulfil their requirement to offer high-speed internet to 100% of their subscribers which the fed demanded before they would let them take over Bell South. It is junk elquipment that virtually everyone I have talked to has had constant breakdowns with.

Earthlink is 100% India for their customer support -
So I signed with Hughes.
They are now 100% India as well.
Every time I call, I get "Bob" who can barely jabber in English, and knows nothing not on his FAQ script list.
I drool over the day they build a cell phone tower that reaches this area -

[topper]

I hate to say it, but these darn computers are the problem. We did not have 'outscourcing' before computers. If ya had a complaint, just call the number and talk to an AMERICAN person that speaks AMERICAN and the problem would get solved.

[hogger129]

Originally Posted by Zane71464

And while I'm thinking about this subject, I have a personal opinion/thought; If you live in the USA learn to speak ENGLISH...as the same anywhere else one lives. Learn the language if you reside there! (had to vent on that...I feel better already!) not really!

Totally agree. Awhile back, they wanted to teach one of the area schools in Spanish, in addition to English. So now instead of someone's kids going to school, they have to learn it all in Spanish too? Not just that, but they'd raise taxes so they could afford to hire teachers that were Spanish speakers. I go to the ATM and it's got a Spanish option. My grandparents had to learn English when they came here, swear allegence to this country, get jobs and support themselves. I feel it only right that everyone else should too. I speak English. I'm not going to go out of my way to try to understand someone that doesn't want to learn how to speak English. And as always, the liberal left "apologist" people think we have to be fair and let them speak their language here. When I went to Mexico, I spoke Spanish because I felt it would be rude to speak English to them in their country. I spoke Italian when I went to Italy for the same reason. Yet, everyone that comes here, they don't have to learn our customs or speak our language.

[ponycar17]

Originally Posted by OcelotZ3

Naw, they'll just buy more reps/senators to avoid any new taxes now that spending limits are gone.

Not that what you said has anything to do with the topic but I'll bite... Do you mean that corporations will be able to influence government in a similar fashion that the Labor Unions have done vicariously through their collective membership for years? Do you mean that corporations will be able to do something similar to what Obama's campaign did when they turned off fraud and origination protection on credit card donations through its campaign web site so as to be able to collect multiple top-level contributions from the same donor or from overseas, both of which are against election commission rules?

Hmmm, at least if business is fighting for rights, then that should help job growth, versus growth of the Labor Union VIRUS that has plagued our industries and forced them overseas.

[Trouble 45-70]

Ampaterry, same situation here. Hughes has been pretty good on equipment. Only issue has been connectivity. Had problems several times and have learned how to deal with the simple stuff. When I have called, my contacts have been knowledgeable and helped solve the problem. That has to be hard on them too as I am pretty much computer illiterate. Only had one that was difficult to understand and we managed to solve the problem.

I do find the scripted, unctuous apologies annoying though. I just want the problem fixed. I know that problems happen.

[dbrodin]

Originally Posted by OcelotZ3

Naw, they'll just buy more reps/senators to avoid any new taxes now that spending limits are gone.

Spending limits (campaign contributions) are not gone, despite all the misinformation in the media.

[ampaterry]

Originally Posted by Trouble 45-70

Ampaterry, same situation here. Hughes has been pretty good on equipment. Only issue has been connectivity. Had problems several times and have learned how to deal with the simple stuff. When I have called, my contacts have been knowledgeable and helped solve the problem. That has to be hard on them too as I am pretty much computer illiterate. Only had one that was difficult to understand and we managed to solve the problem.

I do find the scripted, unctuous apologies annoying though. I just want the problem fixed. I know that problems happen.

Good solid equipment is a fact!
We have had one problem with eqpt. in three years -
Mouse got under the house and chewed through the cable!
Hardly Hughes fault, and I finally convinced Bob I needed local help from their rep here - it was fixed within 48 hours.

[wpage]

The admin keeps talking about job creation...
They need to tell corporations like microsoft. Verizon & others to stop outsourcing. Give them tax incentives to keep the jobs here. The problem is job outsourcing not lack of jobs.
Wouldn't hurt to do something about trade imbalances either.

[OcelotZ3]

Originally Posted by dbrodin

Spending limits (campaign contributions) are not gone, despite all the misinformation in the media.

I never mentioned campaign contributions, did I? They will buy them by normal campaign contributions and the now unlimited spending they can do on commercials. The less a candidate needs to spend on advertising or negative ads, the more he can use for other purposes.

Money == influence, as long as it gets them elected.

[keepitlow]

Originally Posted by navis128

Help me...I'm drowning in a vat of curry

What about those jobs?

Keep at least them in USA...at least I the Customer Service Rep could understand what I was trying to explain and I wouldn't have to keep saying..."huh?...huh?...WHAT?"

And don't tell me your frickin' name is "Joe" ok...don't insult my intelligence...I can pronounce your name!!

I'm melting...I'm melting...

Why would you expect jobs to stay in the US?

Sure capitalism creates jobs...but it also kills jobs.

The reason capitalism supported US jobs back in the day was because China was not open to the US markets. And India was a backwards country that had nothing to offer to the US.

Once China opened up and India advanced, businesses learned they could make tons more money exporting jobs to those countries to make things cheaper.

So why on earth would a capitalists make something in the US and break even or just make a small profit, when they can make oodles more money shipping the jobs overseas?

Socialism, in its most ideal form, puts society and social issues first.

Capitalism puts profits and greed first.

Social ethics cost money. And spending money for such things is against the capitalists religion. Capitalism is not the religion of humanity, it is the religion of greed, power and money.

Beside the jobs exporting problem for American workers, Wall Street added to it when it first learned it could make more money breaking up companies than running them The golden age of leveraged buyouts and hostile takeovers made many of Wall Street rich in the 80's and 90's. No need to build up a company, when dismantling it made quick profits.

Just as a select few made millions, the work force lost millions in future wages. So, this was class warfare at its best. A transfer of wealth from the worker to the rich...all supported and backed by the full faith and credit of our beloved gov.

But, capitalists do have some use for socialism. When they are losing money, ready to go bust, they like to socialize their loses to the taxpayer so they can keep reaping the profits as they rape the society that supports them.

Do we need a 100% socialist country?

NO

Do we need a 100% capitalist country with no concern for social ethics?

No

What we need is a mix of these two...the only question is how much of each?

Socialism is what saved our country from going bust with the Wall Street debacle. Maybe we needed to go through a terrible depression and die off to clean house. But that is not the way things went down. So we must give credit where credit is due and the saving grace that kept America as well as the world going turned out to be socialism and not the free market capitalism.

[navis128]

With all the "evils" I'm still a CAPITALIST and will fight every form of Socialism there is. It's not the system of Capitalism, it's the lack of moral compass and ethics of individuals within the Capitalist society, and those are everywhere.

The hypothesis of Socialism may put issues first...but socialism when instituted does not encourage nor support the idea of freedom of the individual.

When you moving to France?

[ampaterry]

EDUCATION is what we need.

I know exactly what you mean, keepitlow -
The captains of industry are governed by the bottom line.
I worked for a company, and was involved in, outsourcing.

We could buy product A, HIGH QUALITY, from an American manufacturer for $1.50. We sold that product for $3.00, and made a small profit after jumping through all the regulatory hoops, packing and shipping.

We could buy product A, CRAP QUALITY, from Quangdong Province in China for $0.05, ship it here for $0.01, throw half of them away for being junk making the rest $0.12 each, and sell them for $2.90, or a profit increase of over 1200%.
If our handling Chinese junk drove off half the customers, profits were STILL up 600%.

Education -

People need to KNOW what the heck is going on -

When they know I believe they will act on that knowledge, and the market will correct itself.

Remember the cheap Japanese junk sold in this country right after WWII?
It was very cheap, but it was junk -
And people quit buying it.
Japan increased quality tremendously, and has now restored itself in the market on a MUCH more even footing with American companies.

China, India, etc. will follow suit if forced to do so by the market.

IOW, quit buying junk and it will cease to be offered.

[navis128]

I know what you mean by the illogic of transporting back and forth over the big ponds and it ends up cheaper...but that's just it...cheap. If I buy something and it's labeled Made in China...I know I better buy three...

When you're talking about the capt. of industry being governed by profits...well they have to answer to their shareholders...who aren't really happy when that dividend check comes and it's small.
The Small bus. owner...works hhhaaarrrddd to be successful, maybe hires a couple outstanding employees that get the job done. But he's having to compete with what is now a psudo-communist country because the light bulb came on and they are motivated by the bottom line and profit, but they aren't spending that money on SOCIAL ISSUES otherwise their people wouldn't want to ESCAPE AND COME HERE. They are pollututing their country and making their people sick in the name of and rush to Industrialization. They don't care about their people, otherwise they would have done a little research into world history and learned how to industrialize their country without negative impact on either the environment or the people.

And China is now pushing the local business man out of his own market in developing African countries. Big Red Dragon!

Splitting the atom wasn't necessarily a bad thing in itself...it's what SOME did with the knowledge. I'm just sayin' is all

I wouldn't mind paying a higher price for something if I knew it was quality and helping my own countrymen!

[ampaterry]

Navis128, Who Is John Galt?

That book is STILL a big selling work -
Moreso in todays economy -

[ampaterry]

The American worker can not compete with Slave labor, nor with the Prison Labor of the backward areas of China where the junk is coming from. We had plants we bought parts from over there that did not even have indoor plumbing; sanitary facilities consisted of a small creek running behind the plant -
Plastic resins were delivered to the molding departments by an old man carying a bucket in each hand -

It sickens me to think about it, and makes me DARNED glad to be out of that mess right now -

[navis128]

Originally Posted by ampaterry

Navis128, Who Is John Galt?

That book is STILL a big selling work -
Moreso in todays economy -

Well I guess it would be me.
Point taken, but I'd rather be a capitalist than a socialist.