go Hornady - The Firearms Forum

raysmithson1 · 11-24-2011, 10:02 PM

so on Sunday I did the impossible ,bent the primer guide on my L n L , hornady ,, pissed as I was, it was my fault, called on Monday at 7:00 AM lady never said anything but what parts do you need,,, I told her she said they will be mailed that day ,,, no price no questions ,,, well wed 11:00 1st class mail,, the parts are here ,,,, now that is unprecedented ,,, move over blue , the big red one is taking over

312shooter · 11-24-2011, 10:52 PM

My thoughts exactly, yes Dillon has been that way for years but give credit to Hornady, they paid attention to what matters to reloaders and provide great service and products as a result..

Dennis C · 11-24-2011, 11:16 PM

Great to know, since I am decided on them for my first press!

dbach · 11-25-2011, 09:15 AM

RCBS is the same way. A replacement part is sent right out. They don't care if you broke it or it failed due to some sort of defect, the part is replaced cost free. I don't even call, I send a description via e-mail. Never a problem. I have offered to pay for the replaced parts ... they ignore it and send the part out.

Caneman · 11-25-2011, 01:23 PM

same experience with Rhed and Green... no questions asked and they sent the parts at no charge... the dillon Smurfs having nothing over us now!

Waldog · 11-25-2011, 05:36 PM

To be fair, Dillon set the standard!! Now other manufacturers are following suit.
Love my two LNL's!!!!

V509 · 11-25-2011, 06:44 PM

Hornady has backed their product for longer than the 30 years I have been using their product... dillon has always been very vocal.

reynolds357 · 11-25-2011, 06:47 PM

Quote:

Originally Posted by V509

Hornady has backed their product for longer than the 30 years I have been using their product... dillon has always been very vocal.

My only dealing with Hornaday, they not only sent me a replacement for the broken part, they sent me spares.

11-24-2011, 10:02 PM	#1
raysmithson1 V.I.P. Member Join Date: Apr 2010 Location: Monterey ca. we call it paradise Posts: 63	go Hornady so on Sunday I did the impossible ,bent the primer guide on my L n L , hornady ,, pissed as I was, it was my fault, called on Monday at 7:00 AM lady never said anything but what parts do you need,,, I told her she said they will be mailed that day ,,, no price no questions ,,, well wed 11:00 1st class mail,, the parts are here ,,,, now that is unprecedented ,,, move over blue , the big red one is taking over -->

11-24-2011, 10:52 PM	#2
312shooter Advanced Senior Member Join Date: Mar 2008 Location: Las Vegas NV Posts: 1,148	Re: go Hornady My thoughts exactly, yes Dillon has been that way for years but give credit to Hornady, they paid attention to what matters to reloaders and provide great service and products as a result.. __________________ "Democracy is based on citizenship- perhaps the greatest gift the United States has given to the world- Power is vested in the people themselves, and government flows from the people" James M Henslin

11-24-2011, 11:16 PM	#3
Dennis C Senior Member Join Date: Oct 2009 Location: South Dakota Posts: 789	Re: go Hornady Great to know, since I am decided on them for my first press! __________________ "Laws that forbid the carrying of arms. . . disarm only those who are neither inclined nor determined to commit crimes. . . Such laws make things worse for the assaulted and better for the assailants; they serve rather to encourage than to prevent homicides, for an unarmed man may be attacked with greater confidence than an armed man." - Thomas Jefferson

11-25-2011, 09:15 AM	#4
dbach V.I.P. Member Join Date: Jul 2011 Location: Trinity, TX Posts: 169	Re: go Hornady RCBS is the same way. A replacement part is sent right out. They don't care if you broke it or it failed due to some sort of defect, the part is replaced cost free. I don't even call, I send a description via e-mail. Never a problem. I have offered to pay for the replaced parts ... they ignore it and send the part out. __________________ David Bachelder Trinity, TX Rookie Reloader but learning fast 9mm, 40S&W, 45ACP, 45 Colt, 38 Special, .357 Magnum, 38 S&W, .243, & 30-06 CHL ~ Texas

11-25-2011, 01:23 PM	#5
Caneman Advanced Senior Member Join Date: Oct 2010 Posts: 1,280	Re: go Hornady same experience with Rhed and Green... no questions asked and they sent the parts at no charge... the dillon Smurfs having nothing over us now!

11-25-2011, 05:36 PM	#6
Waldog V.I.P. Member Join Date: Jun 2007 Posts: 155	Re: go Hornady To be fair, Dillon set the standard!! Now other manufacturers are following suit. Love my two LNL's!!!! __________________ I'm the Christian conservative male CNN warned you about!!

11-25-2011, 06:44 PM	#7
V509 V.I.P. Member Join Date: Jun 2011 Location: Buckeye State Posts: 189	Re: go Hornady Hornady has backed their product for longer than the 30 years I have been using their product... dillon has always been very vocal.