Now, THIS is customer service - The Firearms Forum

armedandsafe · 11-12-2007, 02:18 PM

I ordered 6 pairs of pants from Sportsmansguide.com, three different styles, for a friend. Two styles fit him fine, but the dress pants were not size large, but were medium. I wrote to them and told them they should get into their stock with a tape measure and check things out for actual sizes. I just received this in response.

Quote:

I apologize this happened. I reshipped you another 2 pack of the pants. I changed the size to XL. The item will go out tomorrow and you can expect delivery within 7 business days. There is no need to return the ones that were too small to us.
If you have any questions, please contact us.

Thanks for shopping the Guide!
Katie Smith
Customer Service

I feel service such as this should be spread around. Not only did they replace the pants, but I get to keep the pair which fit me, no charge!

Pops

Bruce FLinch · 11-12-2007, 02:52 PM

Glad there are still a few catalogs that understand CUSTOMER SERVICE! Probably, because you weren't talking to some person who was in a boiler room overseas.

catfish83861 · 11-12-2007, 03:00 PM

Hey Pops, Thanks for this post as it just goes farther to reinforce my opinion of Sportsmanguide and their products. I also have had good luck with them, just haven't dealt with them on any issue such as this. catfish

Pistolenschutze · 11-12-2007, 03:17 PM

There are a few companies still around who do understand what customer service means, Pops, not many, but a few. My nomination would go to Smith and Wesson. A couple of years ago I accidentally damaged the finish on one of my Smith revolvers. The damage was entirely my fault, not any sort of factory defect, which I told them upfront. I contacted the factory inquiring about the cost to refinish the weapon. They said ship it in (at their expense, no less; they gave me a UPS charge number!) and they would be glad to take a look. I did, and about three weeks later I received the revolver back, completely refinished and tuned. The invoice showed no cost charged to me of any sort, either for the repair or shipping the revolver both ways. Now that is definitely customer service!

armedandsafe · 11-12-2007, 03:25 PM

Pistolenschutze, i used to get that kind of service from Ruger, too. The only reason I don't still, is because I can't figure out how to break one of them.

Pops

Mosin_Nagant_Fan · 11-12-2007, 03:47 PM

Sportsmansguide.com is an excellent site and shop with them every once and a while. Them and J&G, great sellers.

pickenup · 11-12-2007, 04:44 PM

One always hears of bad customer service.
It is REAL NICE to hear of good service, for a change.

noslolo · 11-13-2007, 02:19 AM

Thanks for the post, I will have to look them up and try them out.

Gabob · 11-13-2007, 09:57 AM

Lyman and RCBS also have good customer service policies.
I had a Lyman Carbide .45 acp die that the carbide ring pulled out of. I called them and they sent another die at no charge. I brazed the ring back in the defective one that they did not want returned.

Had a customer who was given a new Rockchucker press for Christmas. His young daughter "oiled" it for him with Locktite. A machine shop pressed it out but ruined the ram. When I called to get the ram replaced it took them five minutes to stop laughing then they replaced the ram at no charge.
Six months later I called for some other problem and they asked if I was the one who and called about the Locktite"oil" and started laughing again.

11-12-2007, 02:52 PM	#2
Bruce FLinch Advanced Senior Member Join Date: Aug 2005 Location: Bay Point, Kali..aka Gun Point Posts: 5,016	Re: Now, THIS is customer service Glad there are still a few catalogs that understand CUSTOMER SERVICE! Probably, because you weren't talking to some person who was in a boiler room overseas. __________________ A bad day @ the Range, is better than a good day @ work.

11-12-2007, 03:00 PM	#3
catfish83861 Advanced Senior Member Join Date: Nov 2006 Location: North Idaho Posts: 2,019	Re: Now, THIS is customer service Hey Pops, Thanks for this post as it just goes farther to reinforce my opinion of Sportsmanguide and their products. I also have had good luck with them, just haven't dealt with them on any issue such as this. catfish

11-12-2007, 03:17 PM	#4
Pistolenschutze Advanced Senior Member Join Date: Nov 2005 Location: Colorado Posts: 13,094	Re: Now, THIS is customer service There are a few companies still around who do understand what customer service means, Pops, not many, but a few. My nomination would go to Smith and Wesson. A couple of years ago I accidentally damaged the finish on one of my Smith revolvers. The damage was entirely my fault, not any sort of factory defect, which I told them upfront. I contacted the factory inquiring about the cost to refinish the weapon. They said ship it in (at their expense, no less; they gave me a UPS charge number!) and they would be glad to take a look. I did, and about three weeks later I received the revolver back, completely refinished and tuned. The invoice showed no cost charged to me of any sort, either for the repair or shipping the revolver both ways. Now that is definitely customer service! __________________ --Pistolenschutze (Pistol Shooter)

11-12-2007, 03:25 PM	#5
armedandsafe Former Guest Join Date: Dec 2002 Location: Moses Lake, WA Posts: 10,344	Re: Now, THIS is customer service Pistolenschutze, i used to get that kind of service from Ruger, too. The only reason I don't still, is because I can't figure out how to break one of them. Pops

11-12-2007, 03:47 PM	#6
Mosin_Nagant_Fan Advanced Senior Member Join Date: Jan 2007 Location: Montgomery, AL Posts: 1,832	Re: Now, THIS is customer service Sportsmansguide.com is an excellent site and shop with them every once and a while. Them and J&G, great sellers. __________________ Long Gun Collection: M38 Mosin-Nagant Carbine Russian 1950 SKS Winchester 1300 20Ga Western Field Single-Shot 16Ga Sears Ranger .22S-L-LR Bolt-Action Rifle Marlin 795 Semi-Auto (Brother's) Handgun Collection: Springfield Armory XD9 Service

11-12-2007, 04:44 PM	#7
pickenup Advanced Senior Member Join Date: Sep 2002 Location: Colorado Rocky Mountains Posts: 6,837	Re: Now, THIS is customer service One always hears of bad customer service. It is REAL NICE to hear of good service, for a change. __________________ The gene pool needs chlorine

11-13-2007, 02:19 AM	#8
noslolo Advanced Senior Member Join Date: Oct 2004 Location: Johnstown PA Posts: 1,558	Re: Now, THIS is customer service Thanks for the post, I will have to look them up and try them out. __________________ I'm a heck of a "obesito illegitimo"

11-13-2007, 09:57 AM	#9
Gabob Advanced Senior Member Join Date: Dec 2005 Location: SW GA CSA Posts: 1,160	Re: Now, THIS is customer service Lyman and RCBS also have good customer service policies. I had a Lyman Carbide .45 acp die that the carbide ring pulled out of. I called them and they sent another die at no charge. I brazed the ring back in the defective one that they did not want returned. Had a customer who was given a new Rockchucker press for Christmas. His young daughter "oiled" it for him with Locktite. A machine shop pressed it out but ruined the ram. When I called to get the ram replaced it took them five minutes to stop laughing then they replaced the ram at no charge. Six months later I called for some other problem and they asked if I was the one who and called about the Locktite"oil" and started laughing again. __________________ NRA Endowment Member Keep Your Powder Dry