RCBS Customer Service - The Firearms Forum

howlnmad · 02-01-2012, 02:25 PM

I bought a RCBS 5-0-5 scale off of flea-bay a while back. When i received it, the beam had been broken near the pointer and glued back together. I just chalked it up to where I'd gotten it from. It still worked. I had had a misfortune and the tip broke off again. I just recently called RCBS and was told to send it in, they were pretty sure that they could find another beam to put on it.
I got home today and low and behold, a box from Ammunition Accessories Inc. In this box is my scale with a new beam in a new box (thought they sent a new one) and an invoice that says replaced beam and calibrated...... N/C.

THANK YOU RCBS

dbach · 02-01-2012, 03:27 PM

Those guys are the best. I have had several experiences similar to yours. This is why I buy RCBS equipment.

I understand that most all reloading equipment companies have great customer service.

Bindernut · 02-01-2012, 05:51 PM

Yup, RCBS stands behind their products.
That scale is actually made by Ohaus (as are several other big reloading brand-name's scales) and Ohaus will have been the ones that did the repairs on it.

I've had great service from RCBS too...but also from Hornady, Lyman, Redding, PACT, Chrony, and Lee too.
I really don't think there are any of the big names that don't stand behind their products. The seven that I listed above that I've had to deal with still has that small-company, friendly, helpful service feel...like they really do value their customers. Something that seems to be disappearing more and more every year.

02-01-2012, 02:25 PM	#1
howlnmad Advanced Senior Member Join Date: Nov 2008 Location: Harriman, Tn Contributor Posts: 2,566	RCBS Customer Service I bought a RCBS 5-0-5 scale off of flea-bay a while back. When i received it, the beam had been broken near the pointer and glued back together. I just chalked it up to where I'd gotten it from. It still worked. I had had a misfortune and the tip broke off again. I just recently called RCBS and was told to send it in, they were pretty sure that they could find another beam to put on it. I got home today and low and behold, a box from Ammunition Accessories Inc. In this box is my scale with a new beam in a new box (thought they sent a new one) and an invoice that says replaced beam and calibrated...... N/C. THANK YOU RCBS __________________ -->

02-01-2012, 03:27 PM	#2
dbach V.I.P. Member Join Date: Jul 2011 Location: Trinity, TX Posts: 169	Re: RCBS Customer Service Those guys are the best. I have had several experiences similar to yours. This is why I buy RCBS equipment. I understand that most all reloading equipment companies have great customer service. __________________ David Bachelder Trinity, TX Rookie Reloader but learning fast 9mm, 40S&W, 45ACP, 45 Colt, 38 Special, .357 Magnum, 38 S&W, .243, & 30-06 CHL ~ Texas

02-01-2012, 05:51 PM	#3
Bindernut Advanced Senior Member Join Date: Oct 2007 Location: ND, USA Posts: 2,449	Re: RCBS Customer Service Yup, RCBS stands behind their products. That scale is actually made by Ohaus (as are several other big reloading brand-name's scales) and Ohaus will have been the ones that did the repairs on it. I've had great service from RCBS too...but also from Hornady, Lyman, Redding, PACT, Chrony, and Lee too. I really don't think there are any of the big names that don't stand behind their products. The seven that I listed above that I've had to deal with still has that small-company, friendly, helpful service feel...like they really do value their customers. Something that seems to be disappearing more and more every year.