Y'all have got to read what Cannon Safes just did for me. - The Firearms Forum

bluesea112 · 04-11-2012, 12:29 AM

As many of you know, my house burned this past New Years Eve. I had a Cannon Fire Safe in the room next to where the fire started. By the time the fire department put out the fire, my safe was nice and crispy. As a matter of fact, the fire was so hot that it welded the quarters together that I had in a jar on top of the safe. The safe did what it was suppose to do and nothing inside was damaged.
I was so impressed with the safes performance that I was going to buy another Cannon Safe to replace the crispy one. I was looking around Cannon's website and decided to see what kind of warranty they offered compared to other safe manufacturers. What I read absolutely shocked me. Their warranty said that they will replace a safe "free of charge" if it is damaged in a house fire or damaged during a burglery attempt.
I could not believe what I was reading, so I did not get my hopes up. I figured they would make me jump through hoops for months, fill out pages and pages of paperwork, and eventually figure out a way to wiggle out of the warranty. BOY WAS I WRONG!
I called Cannon's warranty department on a Friday afternoon and told them my safe was damaged in a house fire. The warrantly representative said that all I needed to do was fax them a copy of the fire report, the model of the safe, and tell them when and where I had purchased it.
On Monday I got a copy of the fire report from the fire department, and I wrote down the model number, year I had bought it, and the store I bought it from on a sheet of paper. At the bottom of the page I wrote my name, address, and phone number.
I faxed those two pages to Cannon on MONDAY AFTERNOON. Cannon did not call me to verify my information or call to ask me any questions. On THURSDAY AFTERNOON I received a call from a freight company saying that they had a 700 lbs delivery for me.. The freight company delivered the safe Friday morning and it did not cost me a single dime.

Cannon sent me a brand new replacement fire safe and did not even charge me shipping!!!

If you are in the market for a fire safe, then do yourself a favor and buy a CANNON. They take care of their customers like no other company I have ever dealt with in my life. I am still in shock.

Cannon came through for me when I was down, and I only had to make that one phone call to tell them my safe was damaged in a house fire.

Cannon is a pretty amazing company if you ask me.

jack404 · 04-11-2012, 01:10 AM

good to know

glad they keep their word no fuss too

Guts3d · 04-11-2012, 03:47 AM

When I am finally able to afford a gun safe, you can bet it will be a Cannon! Thaks for the tip.

Donnie D · 04-11-2012, 05:49 AM

Wow! Great story, and thanks for the info. Customer service is the most important thing about any product that I buy. Sounds like Cannon feels the same way. When I buy my safe, I will make it a Cannon for sure.
Thanks again,
Donnie D

BlackEagle · 04-11-2012, 05:54 AM

That's great. With customer service and customer satisfaction like this, Canon can guarantee business for itself.

Hammerslagger · 04-11-2012, 07:47 AM

The Canon folks are definitely good people. They once FedExed me a gift of premium ice cream packed in Styrofoam and dry ice because I called their attention to a small defect that I fixed myself.

Snakedriver · 04-11-2012, 07:55 AM

...................and that's why I bought a Cannon Safe too.

Their Warranty is one of the best in the industry. It's a sturdy, well built safe that is not only fire resistant up to a 1 hour, but also flood resistant. I sleep well knowing my guns and other valuables are being well taken care of inside my Cannon.

BTW, I bought mine online through COSTCO and got a super deal on it delivered to the front door. They DO weigh 700 lbs. or more depending on the style you get, so I went to Home Depot and rented an appliance dolly for a couple of bucks and got one of the strong neighbors to help me wrestle it into place. Unfortunately, the truck drivers doing the delivery won't participate in putting the safe inside your house.

Cool deal OP, congratulations!

cpttango30 · 04-11-2012, 08:35 AM

I spent some time with the Cannon Safe guys at SHOT and I must say they are top notch guys who really stand behind their products. I am glad to see they took care of you.

rosierita · 04-11-2012, 09:15 AM

AWESOME!!

thanks for letting us know, i'll definately remember this when we buy one.

Sorrowful Jones · 04-11-2012, 12:51 PM

WoW.. Good Deal!!! Glad that worked out for you. By chance did you take any pics of the safe after the fire and/or the contents?

gunguy25 · 04-11-2012, 01:13 PM

That Amazing, I will have to look into those safes right now. Thanks for posting

ryan42 · 04-11-2012, 01:59 PM

Thats a great story.Glad the fixed you up.

pickenup · 04-11-2012, 05:29 PM

While "most" of the reports you hear about companies now days are BAD, it is nice to hear a GOOD report. Glad they treated you right.

bluesea112 · 04-11-2012, 05:36 PM

Quote:

Originally Posted by Sorrowful Jones

WoW.. Good Deal!!! Glad that worked out for you. By chance did you take any pics of the safe after the fire and/or the contents?

I did not take any photos of the contents, because the contents were not harmed at all. Now the exterior of the safe is a different story. I will try to remember to take some photos of the safe that was in the fire and get them posted.

Once again, THANK YOU CANNON!

mjp28 · 04-11-2012, 05:42 PM

Best advertising in the world, GOOD SERVICE!

Maybe you can write a letter or do a commercial or ad with them, spread the word as a real customer and not an actor.

How refreshing.

BETH · 04-11-2012, 06:31 PM

great so happy for you

Lyman · 04-11-2012, 06:39 PM

Wow. A story like this lets me know that there still are some great companies out there that still focus on Customer Service. When I buy a safe it will probably be a Cannon.

TheGunClinger · 04-11-2012, 07:07 PM

Glad you came out ok! Maybe you could send Cannon a link to this thread. I'm sure that they would muchely appreciate it.

hstout1143 · 04-11-2012, 07:26 PM

That's why I have three of them, you can't beat their customer service. The first one I ordered would have taken a couple of weeks longer to deliver so they offered to upgrade to a much better model, one with a price almost double of the one I ordered, I accepted the offer and within a week I had my safe. They will get my money for every safe I need.

76Highboy · 04-11-2012, 07:34 PM

Wow, very impressive. Two thumbs up from here.

25yretcoastie · 04-11-2012, 07:40 PM

We can only wish and hope that other Co's would or will be like Cannon

76Highboy · 04-11-2012, 07:45 PM

Quote:

Originally Posted by 25yretcoastie

We can only wish and hope that other Co's would or will be like Cannon

My safe is a Bighorn. It also has the same warranty. This is a link. My safe is #7144 and it is a great safe. They were great people to deal with.

http://www.rhinosafe.com/bighorngunsafes.html

joncutt87 · 04-11-2012, 11:47 PM

millwright · 04-12-2012, 12:54 AM

Blueseal,

Your tale reminds me of a axiom of a group I used to work with. "Salesmanship sells the first one, but customer service sells the rest !"

BTW, I own one of their products myself ! >MW

USNative · 04-12-2012, 01:49 AM

Now that is some excellent Customer Service ! I like companies that will stand behind their products.

After what you had to go through with your house fire and all it's nice to see you got great treatment from them and now you will have a nice New Safe.

The added free shipping really amazed me. Now that's a really good company right there and when the time comes I will be looking to purchase mine from them.

Good for you bluesea112.

04-11-2012, 12:29 AM	#1
bluesea112 Advanced Senior Member Join Date: Nov 2005 Location: West, TX Contributor Posts: 1,257	Y'all have got to read what Cannon Safes just did for me. As many of you know, my house burned this past New Years Eve. I had a Cannon Fire Safe in the room next to where the fire started. By the time the fire department put out the fire, my safe was nice and crispy. As a matter of fact, the fire was so hot that it welded the quarters together that I had in a jar on top of the safe. The safe did what it was suppose to do and nothing inside was damaged. I was so impressed with the safes performance that I was going to buy another Cannon Safe to replace the crispy one. I was looking around Cannon's website and decided to see what kind of warranty they offered compared to other safe manufacturers. What I read absolutely shocked me. Their warranty said that they will replace a safe "free of charge" if it is damaged in a house fire or damaged during a burglery attempt. I could not believe what I was reading, so I did not get my hopes up. I figured they would make me jump through hoops for months, fill out pages and pages of paperwork, and eventually figure out a way to wiggle out of the warranty. BOY WAS I WRONG! I called Cannon's warranty department on a Friday afternoon and told them my safe was damaged in a house fire. The warrantly representative said that all I needed to do was fax them a copy of the fire report, the model of the safe, and tell them when and where I had purchased it. On Monday I got a copy of the fire report from the fire department, and I wrote down the model number, year I had bought it, and the store I bought it from on a sheet of paper. At the bottom of the page I wrote my name, address, and phone number. I faxed those two pages to Cannon on MONDAY AFTERNOON. Cannon did not call me to verify my information or call to ask me any questions. On THURSDAY AFTERNOON I received a call from a freight company saying that they had a 700 lbs delivery for me.. The freight company delivered the safe Friday morning and it did not cost me a single dime. Cannon sent me a brand new replacement fire safe and did not even charge me shipping!!! If you are in the market for a fire safe, then do yourself a favor and buy a CANNON. They take care of their customers like no other company I have ever dealt with in my life. I am still in shock. Cannon came through for me when I was down, and I only had to make that one phone call to tell them my safe was damaged in a house fire. Cannon is a pretty amazing company if you ask me. -->

04-11-2012, 01:10 AM	#2
jack404 Former Guest Join Date: Jan 2010 Location: Australia Contributor Posts: 17,622	Re: Y'all have got to read what Cannon Safes just did for me. good to know glad they keep their word no fuss too

04-11-2012, 03:47 AM	#3
Guts3d V.I.P. Member Join Date: Mar 2012 Location: Pittsburgh, Pa Posts: 166	Re: Y'all have got to read what Cannon Safes just did for me. When I am finally able to afford a gun safe, you can bet it will be a Cannon! Thaks for the tip. __________________ "I don't like the idea of gettin' shot in the hand" - Blackie from "Rustler's Rhapsody"

04-11-2012, 05:49 AM	#4
Donnie D V.I.P. Member Join Date: Feb 2012 Location: NE North Carolina Posts: 325	Re: Y'all have got to read what Cannon Safes just did for me. Wow! Great story, and thanks for the info. Customer service is the most important thing about any product that I buy. Sounds like Cannon feels the same way. When I buy my safe, I will make it a Cannon for sure. Thanks again, Donnie D

04-11-2012, 05:54 AM	#5
BlackEagle Advanced Senior Member Join Date: Nov 2011 Location: UK Posts: 3,172	Re: Y'all have got to read what Cannon Safes just did for me. That's great. With customer service and customer satisfaction like this, Canon can guarantee business for itself.

04-11-2012, 07:47 AM	#6
Hammerslagger Advanced Senior Member Join Date: Jul 2009 Posts: 1,099	Re: Y'all have got to read what Cannon Safes just did for me. The Canon folks are definitely good people. They once FedExed me a gift of premium ice cream packed in Styrofoam and dry ice because I called their attention to a small defect that I fixed myself.

04-11-2012, 07:55 AM	#7
Snakedriver Advanced Senior Member Join Date: Mar 2009 Location: SW. Florida Posts: 1,219	Re: Y'all have got to read what Cannon Safes just did for me. ...................and that's why I bought a Cannon Safe too. Their Warranty is one of the best in the industry. It's a sturdy, well built safe that is not only fire resistant up to a 1 hour, but also flood resistant. I sleep well knowing my guns and other valuables are being well taken care of inside my Cannon. BTW, I bought mine online through COSTCO and got a super deal on it delivered to the front door. They DO weigh 700 lbs. or more depending on the style you get, so I went to Home Depot and rented an appliance dolly for a couple of bucks and got one of the strong neighbors to help me wrestle it into place. Unfortunately, the truck drivers doing the delivery won't participate in putting the safe inside your house. Cool deal OP, congratulations! __________________ Fear is a reaction..........Courage is a decision Last edited by Snakedriver; 04-11-2012 at 09:42 AM..

04-11-2012, 08:35 AM	#8
cpttango30 Former Guest Join Date: Jul 2011 Location: Stafford, VA Contributor Posts: 3,071	Re: Y'all have got to read what Cannon Safes just did for me. I spent some time with the Cannon Safe guys at SHOT and I must say they are top notch guys who really stand behind their products. I am glad to see they took care of you.

04-11-2012, 09:15 AM	#9
rosierita Advanced Senior Member Join Date: Mar 2004 Location: South Carolina Posts: 5,218	Re: Y'all have got to read what Cannon Safes just did for me. AWESOME!! thanks for letting us know, i'll definately remember this when we buy one. __________________

04-11-2012, 12:51 PM	#10
Sorrowful Jones V.I.P. Member Join Date: Nov 2010 Location: Texas Posts: 108	Re: Y'all have got to read what Cannon Safes just did for me. WoW.. Good Deal!!! Glad that worked out for you. By chance did you take any pics of the safe after the fire and/or the contents? __________________ ______________________________________________

04-11-2012, 01:13 PM	#11
gunguy25 Senior Member Join Date: Dec 2009 Location: TN Contributor Posts: 883	Re: Y'all have got to read what Cannon Safes just did for me. That Amazing, I will have to look into those safes right now. Thanks for posting

04-11-2012, 01:59 PM	#12
ryan42 Advanced Senior Member Join Date: Jan 2012 Location: marion indiana Contributor Posts: 1,549	Re: Y'all have got to read what Cannon Safes just did for me. Thats a great story.Glad the fixed you up.

04-11-2012, 05:29 PM	#13
pickenup Advanced Senior Member Join Date: Sep 2002 Location: Colorado Rocky Mountains Posts: 6,838	Re: Y'all have got to read what Cannon Safes just did for me. While "most" of the reports you hear about companies now days are BAD, it is nice to hear a GOOD report. Glad they treated you right. __________________ The gene pool needs chlorine Last edited by pickenup; 04-11-2012 at 10:48 PM..

04-11-2012, 05:42 PM	#15
mjp28 Advanced Senior Member Join Date: Dec 2011 Location: anytown, OHIO Contributor Posts: 3,079	Re: Y'all have got to read what Cannon Safes just did for me. Best advertising in the world, GOOD SERVICE! Maybe you can write a letter or do a commercial or ad with them, spread the word as a real customer and not an actor. How refreshing.

04-11-2012, 06:31 PM	#16
BETH Advanced Senior Member Join Date: Jul 2009 Location: naugatuck,Ct. Contributor Posts: 6,676	Re: Y'all have got to read what Cannon Safes just did for me. great so happy for you

04-11-2012, 06:39 PM	#17
Lyman Member Join Date: Apr 2012 Location: N.E. Ohio Posts: 2	Re: Y'all have got to read what Cannon Safes just did for me. Wow. A story like this lets me know that there still are some great companies out there that still focus on Customer Service. When I buy a safe it will probably be a Cannon.

04-11-2012, 07:07 PM	#18
TheGunClinger Advanced Senior Member Join Date: Aug 2008 Location: SW Florida Contributor Posts: 2,386	Re: Y'all have got to read what Cannon Safes just did for me. Glad you came out ok! Maybe you could send Cannon a link to this thread. I'm sure that they would muchely appreciate it. __________________ New England Patriots Rule Next year.

04-11-2012, 07:26 PM	#19
hstout1143 Advanced Senior Member Join Date: Jan 2012 Location: California Contributor Posts: 1,742	Re: Y'all have got to read what Cannon Safes just did for me. That's why I have three of them, you can't beat their customer service. The first one I ordered would have taken a couple of weeks longer to deliver so they offered to upgrade to a much better model, one with a price almost double of the one I ordered, I accepted the offer and within a week I had my safe. They will get my money for every safe I need. __________________ NRA Life Member Kids that hunt and fish don't mug old ladies. "Government's first duty is to protect the people, not run their lives." - Ronald Reagan "Deo Duce, Ferro Comitante", With God as my leader and my sword as my companion

04-11-2012, 07:34 PM	#20
76Highboy Advanced Senior Member Join Date: Jan 2012 Location: Meridian, Idaho Contributor Posts: 6,969	Re: Y'all have got to read what Cannon Safes just did for me. Wow, very impressive. Two thumbs up from here.

04-11-2012, 07:40 PM	#21
25yretcoastie Senior Member Join Date: Aug 2011 Location: Fort Pierce Fl Posts: 556	Re: Y'all have got to read what Cannon Safes just did for me. We can only wish and hope that other Co's would or will be like Cannon

04-11-2012, 11:47 PM	#23
joncutt87 Advanced Senior Member Join Date: May 2011 Location: Kannapolis, NC Contributor Posts: 1,419	Re: Y'all have got to read what Cannon Safes just did for me. WOW __________________ Four words to live by: aequitas, veritas, decus, sacrificium

04-12-2012, 12:54 AM	#24
millwright Advanced Senior Member Join Date: Jun 2005 Posts: 1,440	Re: Y'all have got to read what Cannon Safes just did for me. Blueseal, Your tale reminds me of a axiom of a group I used to work with. "Salesmanship sells the first one, but customer service sells the rest !" BTW, I own one of their products myself ! >MW

04-12-2012, 01:49 AM	#25
USNative V.I.P. Member Join Date: Dec 2011 Location: Montana Posts: 373	Re: Y'all have got to read what Cannon Safes just did for me. Now that is some excellent Customer Service ! I like companies that will stand behind their products. After what you had to go through with your house fire and all it's nice to see you got great treatment from them and now you will have a nice New Safe. The added free shipping really amazed me. Now that's a really good company right there and when the time comes I will be looking to purchase mine from them. Good for you bluesea112. __________________ WINCHESTER....Hail To The King Baby!!! "A man has an inborn right to bear arms. Any government claiming a "right" to regulate a "right" is the definition of a tyranny !!!"