I was doing another brass prep marathon this weekend. noticed a screw on my rcbs trimmer had a damaged head. it was a allen screw and had a crack running thru head, actually had broke out a 1/4" chunk of the head.. hasn't noticed it before.. it's a screw back on the shellholder part.
I emailed rcbs customer sevice and id'd the srew by part number, explained I had just noticed it ( trimmer is new anyway ), and asked what I needed to do to get a new screw.
got a email from tech supt same day saying they are dropping me a screw in the mail.
since it was new I was figuring I'd get it covered under warranty.. but figured Imight have to send in an invoice and the old screw or soemthing.. was pleasently surprised to have the issue resolved in a single email so promptly. ( july 3rd no less! )
I'm sure all the die and press makers have equally good customer service depts.. but it's nice to actually be able to verify that.
just giving a thumbs up to rcbs...