positive comment on RCBS customer service - The Firearms Forum

soundguy · 07-05-2012, 05:37 PM

I was doing another brass prep marathon this weekend. noticed a screw on my rcbs trimmer had a damaged head. it was a allen screw and had a crack running thru head, actually had broke out a 1/4" chunk of the head.. hasn't noticed it before.. it's a screw back on the shellholder part.

I emailed rcbs customer sevice and id'd the srew by part number, explained I had just noticed it ( trimmer is new anyway ), and asked what I needed to do to get a new screw.

got a email from tech supt same day saying they are dropping me a screw in the mail.

since it was new I was figuring I'd get it covered under warranty.. but figured Imight have to send in an invoice and the old screw or soemthing.. was pleasently surprised to have the issue resolved in a single email so promptly. ( july 3rd no less! )

I'm sure all the die and press makers have equally good customer service depts.. but it's nice to actually be able to verify that.

just giving a thumbs up to rcbs...

soundguy

Twicepop · 07-05-2012, 06:15 PM

I also have good thing to say about RCBS, a few years back I purchased a set of pistol dies with the carbide sizer. The sizer die was either stamped incorrectly or had the wrong carbide ring inserted in it. I called and explained rthe problem, no questions were asked and they promptly sent me a new sizer die and was back in business in a matter of only a couple of days, at no additional cost incured. Excellent customer service.

those who beat their guns into plowshares, will plow for those who didn't

dbach · 07-05-2012, 07:01 PM

I have had the exact same experience, more than once. Those guys are great.

BlackEagle · 07-05-2012, 07:18 PM

Ditto, all the way over here.

07-05-2012, 05:37 PM	#1
soundguy Advanced Senior Member Join Date: May 2012 Location: florida Contributor Posts: 4,406	positive comment on RCBS customer service I was doing another brass prep marathon this weekend. noticed a screw on my rcbs trimmer had a damaged head. it was a allen screw and had a crack running thru head, actually had broke out a 1/4" chunk of the head.. hasn't noticed it before.. it's a screw back on the shellholder part. I emailed rcbs customer sevice and id'd the srew by part number, explained I had just noticed it ( trimmer is new anyway ), and asked what I needed to do to get a new screw. got a email from tech supt same day saying they are dropping me a screw in the mail. since it was new I was figuring I'd get it covered under warranty.. but figured Imight have to send in an invoice and the old screw or soemthing.. was pleasently surprised to have the issue resolved in a single email so promptly. ( july 3rd no less! ) I'm sure all the die and press makers have equally good customer service depts.. but it's nice to actually be able to verify that. just giving a thumbs up to rcbs... soundguy -->

07-05-2012, 06:15 PM	#2
Twicepop Senior Member Join Date: Jan 2012 Location: NW Ohio Posts: 580	Re: positive comment on RCBS customer service I also have good thing to say about RCBS, a few years back I purchased a set of pistol dies with the carbide sizer. The sizer die was either stamped incorrectly or had the wrong carbide ring inserted in it. I called and explained rthe problem, no questions were asked and they promptly sent me a new sizer die and was back in business in a matter of only a couple of days, at no additional cost incured. Excellent customer service. those who beat their guns into plowshares, will plow for those who didn't

07-05-2012, 07:01 PM	#3
dbach V.I.P. Member Join Date: Jul 2011 Location: Trinity, TX Posts: 164	Re: positive comment on RCBS customer service I have had the exact same experience, more than once. Those guys are great. __________________ David Bachelder Trinity, TX Rookie Reloader but learning fast 9mm, 40S&W, 45ACP, 45 Colt, 38 Special, .357 Magnum, 38 S&W, .243, & 30-06 CHL ~ Texas

07-05-2012, 07:18 PM	#4
BlackEagle Advanced Senior Member Join Date: Nov 2011 Location: UK Posts: 3,154	Re: positive comment on RCBS customer service Ditto, all the way over here.