Ship or BRING gun to Marlin?

9 fingers · 06-07-2009, 12:47 PM

Hi, I have to get my new Marlin 39a back to them for an adjustment to cure the 1 out of 12 missfires I get. I hear that quite a few leave the factory not quite set right, which is a shame for it is a fairly expensive gun and they ought to know how to make them after 100 years practice. I would rather not risk sending it as it is literally my favorite gun (out of 15 or so) and is so much fun to shoot! Also worried about the Post Office losing it. Has anyone ever been to the Marlin factory? Do they have a museum or anything like that? I am about 2.5 hours from them and thinking of driving up for a visit. I also have a rare 1950 and mint 336SC that I want to show them. Is that something that they would take a look at or is it a "Drop it off at the desk and we will send it back in a month" kind of place? Any idea how long they typically take with a warranty repair?
Thanks,
9 fingers

Lotsdragon · 06-07-2009, 10:10 PM

Well I dont live close enough to be able to tell you, if it were me I would call them and ask. If you show up with a firearm they might get the wrong idea, LOL.

9 fingers · 06-08-2009, 12:02 PM

That's kind of funny in a sick way! I hate calling them because every time I have I wait...and wait...and then a recording comes on that says if you can't wait anymore please call the 800 number (and wait some more!). I usually fax them and they get back within 2 days. Just wanted to know if any other members have ever visited. Think I will call them....ARGH!
9

Marlin · 06-08-2009, 12:54 PM

I am a Marlin owner and have been since 1939. My favorite of the five levers I have is a Marlin 39, which I have shot all my life, many thousands of rounds. It was my first repeater given me by my Dad shortly before WWII began.....

You should call them at 203-239-5621 [Note the 800 number on the web page] to ascertain where they would be doing the repair. They are now owned by Remington, since mid-year last year, but I think their main operation is still in New Haven. The web page indicates sending to New Haven but you should check to be sure

I have sent items back several times over the past fifty years and have ALWAYS included a very detailed letter of explanation as to the problem and what one might want done, if anything other than straight repairs, i.e., new sights, etc. If it is a warranty repair or a part failure, there might not be a charge.....

I hope this is a help, 9.

For you guidance, here is a copy of their web page WRT REPAIRS:

**************************************************************

Repairs

1. If you wish to return a gun to the factory, be sure to follow these instructions.

Be absolutely certain the firearm is not loaded prior to mailing.
Pack the firearm carefully. Use ample cushioning material and a sturdy outer cardboard box. Do not ship in a special container that you want returned.
Accessories such as scopes, scope mounts, gun cases, quick detach type swivels, sling straps, etc., should be removed prior to returning the firearm.
Attach a complete letter of information to the outside of the package. The letter should describe the model number, serial number, description of the damage or problem, and under what conditions the difficulty occurs.
Clearly mark your return address on the outside of the box and your accompanying letter.
If the firearm is not covered by warranty, we will supply an estimate of the repair cost before proceeding with the work. Repairs will be made upon receipt of your check or money order. If repairs are not possible, the gun will be returned.
Please do not ship ammunition to the factory.
Ship your firearm via U.P.S. or insured Parcel Post. Shipment must be prepaid and addressed to:
MFC
100 KENNA DRIVE
NORTH HAVEN, CT 06473
PHONE: 800-544-8892

2. Minimum Service Charges

If you return a non-warranty firearm to the factory for repair, rebluing, or wood refinishing, use the following list as a guide to estimate repair charges:
NOTE - Prices do not include return postage and handling.
Bolt Action and Autoloading Rimfire Rifles and Bolt Action Shotguns:

Labor-Repair (parts extra) - $30.00 and up
Bluing - $60.00 and up
Wood Refinishing - $40.00 and up

Lever Action Rifles and Autoloading Centerfire Rifles:

Labor-Repair (parts extra) - $45.00 and up
Bluing - $125.00 and up
Wood Refinishing - $65.00 and up

3. Discontinued Models

We can no longer service some discontinued and older models. Models 336 and 39A's that are more than 50 years old and semi auto 22's more than 30 years old cannot be serviced by Marlin. Please write or call the Marlin Service Department with the model and serial number of your firearm if you have any question regarding serviceability.

Suwannee Tim · 06-08-2009, 07:59 PM

If it is under warranty make them send you a shipping label. If they won't, ship it yourself. Shipping a rifle is no big deal. Double box it, insure it, if they loose it, you get a new one. I ship stuff and receive stuff all the time, no big deal. The only thing UPS routinely tears up is heavy stuff. Pack it well, insure it and let it go.

06-07-2009, 12:47 PM	#1
9 fingers V.I.P. Member Join Date: Feb 2009 Location: Northwest NJ Posts: 133	Ship or BRING gun to Marlin? Hi, I have to get my new Marlin 39a back to them for an adjustment to cure the 1 out of 12 missfires I get. I hear that quite a few leave the factory not quite set right, which is a shame for it is a fairly expensive gun and they ought to know how to make them after 100 years practice. I would rather not risk sending it as it is literally my favorite gun (out of 15 or so) and is so much fun to shoot! Also worried about the Post Office losing it. Has anyone ever been to the Marlin factory? Do they have a museum or anything like that? I am about 2.5 hours from them and thinking of driving up for a visit. I also have a rare 1950 and mint 336SC that I want to show them. Is that something that they would take a look at or is it a "Drop it off at the desk and we will send it back in a month" kind of place? Any idea how long they typically take with a warranty repair? Thanks, 9 fingers -->

06-07-2009, 10:10 PM	#2
Lotsdragon Senior Member Join Date: Apr 2009 Location: Potosi, Mo Posts: 813	Re: Ship or BRING gun to Marlin? Well I dont live close enough to be able to tell you, if it were me I would call them and ask. If you show up with a firearm they might get the wrong idea, LOL.

06-08-2009, 12:02 PM	#3
9 fingers V.I.P. Member Join Date: Feb 2009 Location: Northwest NJ Posts: 133	Re: Ship or BRING gun to Marlin? That's kind of funny in a sick way! I hate calling them because every time I have I wait...and wait...and then a recording comes on that says if you can't wait anymore please call the 800 number (and wait some more!). I usually fax them and they get back within 2 days. Just wanted to know if any other members have ever visited. Think I will call them....ARGH! 9

06-08-2009, 12:54 PM	#4
Marlin TFF Admin Staff Chief Counselor Join Date: Mar 2003 Location: At SouthernMoss' side forever! Contributor Posts: 13,854	Re: Ship or BRING gun to Marlin? I am a Marlin owner and have been since 1939. My favorite of the five levers I have is a Marlin 39, which I have shot all my life, many thousands of rounds. It was my first repeater given me by my Dad shortly before WWII began..... You should call them at 203-239-5621 *[Note the 800 number on the web page]* to ascertain where they would be doing the repair. They are now owned by Remington, since mid-year last year, but I think their main operation is still in New Haven. The web page indicates sending to New Haven but you should check to be sure I have sent items back several times over the past fifty years and have ALWAYS included a very detailed letter of explanation as to the problem and what one might want done, if anything other than straight repairs, i.e., new sights, etc. If it is a warranty repair or a part failure, there might not be a charge..... I hope this is a help, 9. For you guidance, here is a copy of their web page WRT REPAIRS: ************************************************************ Repairs 1. If you wish to return a gun to the factory, be sure to follow these instructions.** Be absolutely certain the firearm is not loaded prior to mailing. Pack the firearm carefully. Use ample cushioning material and a sturdy outer cardboard box. Do not ship in a special container that you want returned. Accessories such as scopes, scope mounts, gun cases, quick detach type swivels, sling straps, etc., should be removed prior to returning the firearm. Attach a complete letter of information to the outside of the package. The letter should describe the model number, serial number, description of the damage or problem, and under what conditions the difficulty occurs. Clearly mark your return address on the outside of the box and your accompanying letter. If the firearm is not covered by warranty, we will supply an estimate of the repair cost before proceeding with the work. Repairs will be made upon receipt of your check or money order. If repairs are not possible, the gun will be returned. Please do not ship ammunition to the factory. Ship your firearm via U.P.S. or insured Parcel Post. Shipment must be prepaid and addressed to: MFC 100 KENNA DRIVE NORTH HAVEN, CT 06473 PHONE: 800-544-8892 2. Minimum Service Charges If you return a non-warranty firearm to the factory for repair, rebluing, or wood refinishing, use the following list as a guide to estimate repair charges: NOTE - Prices do not include return postage and handling. Bolt Action and Autoloading Rimfire Rifles and Bolt Action Shotguns: Labor-Repair (parts extra) - $30.00 and up Bluing - $60.00 and up Wood Refinishing - $40.00 and up Lever Action Rifles and Autoloading Centerfire Rifles: Labor-Repair (parts extra) - $45.00 and up Bluing - $125.00 and up Wood Refinishing - $65.00 and up 3. Discontinued Models We can no longer service some discontinued and older models. Models 336 and 39A's that are more than 50 years old and semi auto 22's more than 30 years old cannot be serviced by Marlin. Please write or call the Marlin Service Department with the model and serial number of your firearm if you have any question regarding serviceability. __________________ *The flag represents a living country and is itself considered a living thing.* *The only criminal class native to the United States is Congress.*

06-08-2009, 07:59 PM	#5
Suwannee Tim Registered User Join Date: Feb 2009 Posts: 2,227	Re: Ship or BRING gun to Marlin? If it is under warranty make them send you a shipping label. If they won't, ship it yourself. Shipping a rifle is no big deal. Double box it, insure it, if they loose it, you get a new one. I ship stuff and receive stuff all the time, no big deal. The only thing UPS routinely tears up is heavy stuff. Pack it well, insure it and let it go.