BlueTic: Bummer!

Discussion in 'Technical Questions & Information' started by armedandsafe, Nov 15, 2003.

  1. armedandsafe

    armedandsafe Guest

    When we first opened the package containing the multi-mill last week, we thought the cover over the geartrain had been broken. Upon closer examination today, it turns out the frame that holds the greatrain and the motor is bent, too. So, we are going to have to take it back to the post office and start the nonsense to get it returned/fixed/replaced. Shouldn't take more than 6 weeks to fill out the paperwork, I'm guessing. :mad:

    Pops
  2. gamachinist

    gamachinist New Member

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    Sorry to hear about that Pops!
    Robert.
  3. armedandsafe

    armedandsafe Guest

    Took it down to USPO today, and got the answer I expected. Because HarborFreight had not insured the shipment, PO wouldn't even look at it. I sent an advisory email to HF last night saying what had happened and that I would take it to PO today. Received an email back first thing this morning asking if I wanted the return authorization to read replace or refund. :D That is pretty good service. I asked for replacement.

    Pops
  4. stash247

    stash247 New Member

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    Might ask 'em to mark the next one "FRAGILE-PLEASE THROW UNDERHAND"
    Some of them postal workers kin even read!
  5. Xracer

    Xracer *TFF Admin Staff Mediator*

    Joined:
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    Minn-eeee-sota, ya, sure, you bet!
    ....and be sure to mark it:

    PLEASE DO NOT FOLD, BEND, SPINDLE, OR MUTILATE

    and:

    RUB, DON'T BLOT

    :D :D :D
  6. FN_Project90

    FN_Project90 New Member

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    UPS is the worst. They managed to break many things shipped to me.
  7. armedandsafe

    armedandsafe Guest

    Sent an email yesterday noonish to HarborFreight asking for RMA and describing the damage. Received today, noonish, saying the RMA label is in the mail. :D

    Pops
  8. Smokin Guns

    Smokin Guns New Member

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    Sorry ya got ta go through this kind'a hassle Pops!...:(
  9. stash247

    stash247 New Member

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    Give some thought to returning it, FEDEX, so Harbor Freight will have something to inspect; USPS already has a stake in this!
  10. armedandsafe

    armedandsafe Guest

    I thought about that, but I understand the RMA specifies how it must go.

    Pops
  11. FN_Project90

    FN_Project90 New Member

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    Atlanta, GA, USA
    I am glad it seems to be working itself out with out an extreneous effort on your part.
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