COMPUTER BUYERS BEWARE!!

Discussion in 'The Fire For Effect and Totally Politically Incorr' started by ysacres, Mar 6, 2003.

  1. ysacres

    ysacres Well-Known Member

    Joined:
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    Wazzu WA
    LIKTOSHOOT
    *TFF Senior Staff*
    Posts: 3928
    (2/26/02 4:01:29 pm)
    Reply COMPUTER BUYERS BEWARE!!
    --------------------------------------------------------------------------------
    Thought some of you may know this man and like a heads up on Dell Computers. Taken from another BB. Regards LTS



    By Jack Weigand

    I am writing this because I feel every Firearms owner should know this story.
    I placed an order for a Dell notebook computer on February 13 on line with Dell. I was given a tentative delivery date of February 21st. I was watching the order through the Dell on line tracking system; I also opted for the automatic email notification of when the machine was to be shipped. Well the 21st came and went, I am a Pistolsmith I know things can happen. I made a phone call on the 25th, did a voice mail message for my salesman to get back to me and I was looking for the delivery date. The 25th came and went with no callback. On the 26th I placed another call this time to cancel the order. After a few hours I got a call back, with this amazing reason for the delay. It seems someone in Dell had already canceled my order, when I asked why I was told Dell was afraid I was going to use the machine for illegal purposes. When I asked why someone would think that I was told it was because of the name of my business “Weigand Combat Handguns Inc.”. Because I am involved in firearms I might be doing something illegal. Now keep in mind I was never called or informed of this decision the order was just canceled. Many of you know me personally and know I run my business about as squeaky clean as possible. In addition being the President of the American Pistolsmiths Guild I am under additional scrutiny as to how I run my business, if I am not clean how can I be the President of an organization that promotes just that! I was informed by a Dell supervisor not long after all of this the reason I was refused was because of their post September 11th policy of screening buyers.
    I would like to respectfully ask the firearms community to do the following. If you intended to buy a Dell and because of this letter you do not, email Dell and let them know why. Feel free to distribute this account to all you know in the Firearms community, I think they need to know. I for one am sick and tired of people assuming just because we are involved with firearms that we are doing something illegal. I also do not believe Dell deserves our business if this is how they intend to treat us.
    God Bless
    Jack Weigand
    President
    American Pistolsmiths Guild Inc.


    __________________
    www.jackweigand.com
    Weigand Combat Handguns Inc.


    02-26-2002 01:35 PM


    Edited by: LIKTOSHOOT at: 2/26/02 4:03:02 pm

    Zigzag2
    *TFF Senior Staff*
    Posts: 2447
    (2/26/02 5:20:38 pm)
    Reply Re: COMPUTER BUYERS BEWARE!!
    --------------------------------------------------------------------------------
    Thanks for the heads-up Lts... I would like to add... I'm sure I mentioned this once before...

    I was talking to a personal friend that works in the computer industry. I was questioning his about the different makers. To my surprise he is whole-heartedly against Dell computers.
    Based solely on Dell's business/service practices.
    Imagine that?
    He must have been right Huh?

    Tac401
    Administrator
    Posts: 3685
    (2/26/02 5:33:50 pm)
    Reply
    Re: COMPUTER BUYERS BEWARE!!
    --------------------------------------------------------------------------------
    I have a friend, I will contact and forward this to him,
    check back for the results!
    The Firearms Forum Vietnam Memories Bulletin Board Contact Administrator

    jeeper1
    V.I.P. Member
    Posts: 166
    (2/26/02 6:02:03 pm)
    Reply Re: COMPUTER BUYERS BEWARE!!
    --------------------------------------------------------------------------------
    For more info on Dell computers and their poor service go to

    www.backwoodshome.com/
    Oliver Del Signore there has some links the what he has written about Dell's service. It is in the right hand column about one fourth to one third of the way down. You will find it interesting reading.


    The Curio and Relic Firearms Forum To err is human. But to really screw things up you just about have to have a computer.

    Edited by: jeeper1 at: 2/26/02 6:16:54 pm

    hammer4nc
    V.I.P. Member
    Posts: 237
    (2/26/02 6:39:39 pm)
    Reply Re: COMPUTER BUYERS BEWARE!!
    --------------------------------------------------------------------------------
    Thanks, LTS

    I've bought a few things from Weigand's, its not often that you run into a company that shines: Timely and personal followup with the customer on orders, innovative products. Its obvious the fellow really loves the shooting sports, and contributes to it in many ways.

    So, Dell cancels his order, based only on the fact that his company name is gun-related; and they don't even see fit to notify him?? Sounds crazy, but typical of the hysteria sorrounding the anti-gun folks.

    My old computer was Dell, I thought they were on top of the pile when it came to customer service...must reconsider based on this.

    My current computer is a Gateway, I've heard mixed feedback on them, but no problems with the machine so far...



    the real fredneck
    V.I.P. Member
    Posts: 816
    (3/3/02 8:17:00 am)
    Reply Re: COMPUTER BUYERS BEWARE!!
    --------------------------------------------------------------------------------
    dare to be different try a Mac, if you don't believe me try to do something with Windows have to have the right suffix and destination and a bunch of other BS to make it work Mac users just have to double click

    Rich in Lincoln
    Member
    Posts: 15
    (3/7/02 2:41:12 pm)
    Reply The follow up to the story
    --------------------------------------------------------------------------------
    I was e-mailed this last week as a follow up on the Dell story:
    After speaking with Dell spokesperson Cathie Hargett, Sierra Times was sent
    the following official statement which concurs with her words regarding the
    Jack Weigand matter www.jackweigand.com/ and other related issues.
    In our opinion, the fact that Dell choose to address the matter quickly and
    public on the record is commendable, and should change the tone of
    correspondence to their company from Second Amendment activists, or cease
    them altogether.
    - Sierra Times.
    From Dell, Inc Founder and CEO - Michael Dell:
    U.S. export laws restrict the sale of technology to terrorists and to people
    in countries that support terrorism. These laws also prohibit computer sales
    to people who will use the technology in developing biological or nuclear
    weapons. Dell strictly complies with our country's export laws in order to
    ensure the safety of our customers and citizens around the world. When there
    is reasonable cause for concern, we carefully review customer orders for
    prohibited destinations and activities.
    When additional follow-up on an order is required, our sales representatives
    ask our customers four basic questions:
    1. Who is the end-user?
    2. Where will the product be used?
    3. What will the product be used for?
    4. What type of business or industry is involved?
    The answers to these questions, like all customer information we gather, are
    confidential and are not shared outside of Dell.
    We recently received an order from a customer whose company name included
    the word "combat." We cancelled the order to give us enough time follow up
    with the customer and be assured that the sale would be in compliance with
    U.S. export law. However, we failed to contact the customer, and as a
    result, we did not deliver the order as promised, and the customer did not
    know why. Once we discovered our error, we apologized to the customer for
    this misunderstanding, as well as the inconvenience caused by the delay.
    This is not the service standard that we hold ourselves to at Dell, and if I
    were a customer who'd received similar treatment, I would be very
    disappointed.
    We at Dell feel a strong obligation to uphold our federal law, but we have
    just as strong an obligation to be responsive to the needs of all our
    customers. I want assure you that Dell does not discriminate against any
    business, regardless of the products or services they sell, nor do we
    discriminate against individual consumers. We do, however, sometimes make
    mistakes - as we did in this case.
    Thank you for your support.
    Sincerely,
    Michael Dell


    > -----Original Message-----
    > From: Jason Bradley [mailto:jason.a.bradley@verizon.net]
    >
    >
    >
    > Please view updates at the bottom of the page.
    > Addressing the Dell Issue. 2/26/02
    > This is the letter I posted in a few Firearms Forums and sent via e mail.
    > This is a true account of my dealings with Dell over the past few weeks.
    >
    > I am writing this because I feel every Firearms owner should know this
    > story.
    >
    > I placed an order for a Dell notebook computer on February 13 on line
    > with Dell. I was given a tentative delivery date of February 21st. I
    > was watching the order through the Dell on line tracking system; I
    > also opted for the automatic email notification of when the machine
    > was to be shipped.
    > Well the 21st came and went, I am a Pistolsmith I
    > know things can happen. I made a phone call on the 25th, did a
    > voice mail message for my salesman to get back to me and I was
    > looking for the delivery date. The 25th came and went with no
    > callback.
    > On the 26th I placed another call this time to cancel the
    > order.
    > After a few hours I got a call back, with this amazing reason
    > for the delay. It seems someone in Dell had already canceled my
    > order, when I asked why I was told Dell was afraid I was going to
    > use the machine for illegal purposes. When I asked why someone
    > would think that I was told it was because of the name of my
    > business "Weigand Combat Handguns Inc.". Because I am involved in
    > firearms I might be doing something illegal. Now keep in mind I was
    > never called or informed of this decision the order was just canceled.
    > Many of you know me personally and know I run my business about
    > as squeaky clean as possible. In addition being the President of the
    > American Pistolsmiths Guild I am under additional scrutiny as to how I
    > run my business, if I am not clean how can I be the President of an
    > organization that promotes just that!
    > I was informed by a Dell supervisor not long after all of this the reason
    > I was refused was because of their post September 11th policy of screening
    > buyers.
    >
    > I would like to respectfully ask the firearms community to do the
    > following. If you intended to buy a Dell and because of this letter you
    > do not, email Dell and let them know why.
    > Feel free to distribute this account to all you know in the Firearms
    > community, I think they need to know. I for one am sick and tired of
    > people assuming just because we are involved with firearms that we are
    > doing something illegal. I also do not believe Dell deserves our business
    > if this is how they intend to treat us.
    >
    > God Bless
    > Jack Weigand
    > President
    > American Pistolsmiths Guild Inc.
    >
    > The above is the only letter I have written. I have written comments on
    > email I have received (that number is now in the hundreds). I would like
    > to add the following.
    > I have spoken to Dell today 2/26/02
    > They informed me that the reason my order was cancelled was due to the new
    > post 9/11 screening policy. The word
    > "Combat" in my company name is what triggered the cancellation of my
    > order. The cancellation was triggered automatically. When I asked why I
    > was not called to clear this up I was told there was a breakdown in
    > communications on Dells part.
    > Just for the record so everyone knows where I stand.
    > I have no intention of further dealings with Dell, they don't deserve my
    > business.
    > I want nothing from Dell but I would gladly accept an apology to the
    > Firearms community in general.
    > I posted this expressly to warn firearms owners of Dell policies PERIOD.
    > There are those that think I did this to generate traffic to my web site.
    > All this traffic just made it hard for my customers to shop this evening.
    > If you will notice there are no advertisements on my web so traffic is not
    > a factor. It has also generated hundreds of email that I personally
    > answered. Just so you all know I am not smart enough to do a publicity
    > stunt of this magnitude on purpose, LOL!
    > I would humbly request the following.
    > Please, please refrain from making personal attacks on Michael Dell. I
    > have received hundreds of e mails attacking Mr. Dell, please do not do
    > this. I know we are all passionate about our right to keep and bear arms
    > but please be as professional as possible.
    > I thank all of those that took the time to confirm that this story was
    > true before spreading it, you all are to be commended!
    > Update 2/27/02
    > After fielding hundreds of emails and dozens of phone calls today my heart
    > felt thanks to all who responded.
    > I was contacted by a Dell representative this morning a Mr. John Hood.
    > John made the following remarks.
    > He extended Dells sincerest apologies for the incident.
    > He said Dell would review and possibly change the screening
    > policies to prevent this from happening again.
    > Dell offered to ship the machine I ordered to me at no
    > charge, I respectfully declined the offer.
    > John told me he would have a statement sent to me sometime
    > Thursday morning the 28th stating Dells position on this issue for me to
    > post here for all to see.
    > I will post the statement as soon as I receive it.
    > I thank the Firearms community as a family for being so willing to come to
    > my aid.
    > God Bless
    > Jack Weigand
    > President
    > Weigand Combat Handguns Inc.

    Edited to correct hyperlink address and activate it. - ruffitt


    Edited by: ruffitt at: 3/14/02 3:48:49 pm

    BowiePC
    Member
    Posts: 15
    (3/13/02 8:54:24 pm)
    Reply That's why I build 'em...
    --------------------------------------------------------------------------------
    ...and I buy guns and ammo with ALL my profits (hee hee hee). The beauty of it is, I live in the Soviet Republic of Maryland so most of my income is from liberals (good ol' boys get a gr8 discount). I love this country, you just gotta figure out where to tread.

    tks//shep
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