E MAIL FROM Henry arms

Discussion in 'General Discussion' started by wv hillbilly, Oct 31, 2012.

  1. wv hillbilly

    wv hillbilly Active Member

    Joined:
    May 20, 2012
    Messages:
    2,338
    Location:
    mountains of wv.
    Dear Valued Henry Customers,

    Hurricane Sandy has caused significant damage to the Henry Repeating Arms plant in Bayonne New Jersey. We do not have any electricity, nor do we have any telephone or email service. We are hoping that we will once again be operational by the week of November 12th. In the meantime, we ask that you refrain from attempting to contact us. Also please refrain from shipping any firearms to us until we send a followup email confirming that we are once again operational. If you are a Henry vendor, please do not ship any parts to us until we confirm we are operational.

    Rest assured, we will be back building our rifles again as soon as possible. Thank you for your patience, understanding and loyalty.

    And if you were affected by the storm, our thoughts and prayers are with you.

    Sincerely,
  2. Appliancedude

    Appliancedude Active Member

    Joined:
    Jul 29, 2007
    Messages:
    1,861
    Location:
    The true northern Cal
    My first thought was how did they send an e-mail if they have no access to e-mail services. My second thought, was to me thats good customer service
  3. ozo

    ozo Active Member

    Joined:
    Jan 20, 2011
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    3,308
    Location:
    Nashville TN
    They won't have the manpower to handle the amount of e-mail normally generated
    per day, as they would do with 6-10 people in customer service, sitting in the office
    together....
    You don't think those people are gonna do that at home on their laptops, do ya?

    Maybe they have an in house server, and no capability to access off-site?
    Hmmm, why not ?
    They do build Models from the 1800's.....maybe their technology is .......
  4. gdmoody

    gdmoody Moderator Supporting Member

    Joined:
    Sep 7, 2007
    Messages:
    8,925
    Location:
    Northeast Georgia
    I got the same email yesterday. I have never even owned a Henry, even though I requested a catalog a few years ago.
  5. 68c15

    68c15 Well-Known Member

    Joined:
    Nov 22, 2011
    Messages:
    3,508
    how will this affect the parts and/or equipment? floods causing high humidity and subsequent rust? can I assume Intek and ServicePro are handling it?
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