Got the Taurus Back Not Good

Discussion in 'The 1911 Forum' started by glens67, May 17, 2012.

  1. glens67

    glens67 Well-Known Member

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    Had to start a new post.

    Just recieved the 1911 back. I AM PISSED OFF.
    They replaced the slide and said that the accuracy was contributed to a weak groove. They also included a target to verify accuracy 3" group at 25 yards.

    Now what pissed me off.
    This is was a brand new pistol, no scratches, no mars, or dings. This is what I got back (pictures). I'm not anal or a prima donna, BUT my Dad taught me respect and appreciation for fire arms, (I have the knots still on my head, and I'm 60 years old,) and how to dissasemble a 1911 with out scratching the slide lock on the frame . Nothing pisses me off like seeing this.

    [​IMG]

    The slide is scratched and mared

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    I will be making a phone call to Taurus tomorrow and I going up the ladder till I get satisfaction.

    I am still pissed...

    I don't mind honest ware and story marks, but flat out disrespect for a new firearm is unforgivable.

    :AR15firing::rant:
  2. pkcgbifaid

    pkcgbifaid Member

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    Good grief... I didn't realize Taurus has Captain Hook working their customer service line!!

    Attached Files:

  3. armoredman

    armoredman New Member

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    That's terrible. I wish you the best getting that one fixed!
  4. bamajoey

    bamajoey Active Member

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    Save yourself some time, don't go up the ladder, start at the top.
  5. 76Highboy

    76Highboy Well-Known Member Supporting Member

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    Glenn, that's a bunch of B.S. I'm pissed and it isn't even my gun. That looks worse then some I have seen in pawn shops. That is just not acceptable. I would begin by starting at the top of the ladder, and send them pics. If they don't make it right with you I will not even consider doing business with them in the future.

    Jim
    Last edited: May 18, 2012
  6. Rugermanws

    Rugermanws Member

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    I'd be calling and writing.... That's BS. I've seen better used guns at gun stores than your new pistol. I wouldn't shoot it till someone there is going to replace it for a new one,(unmarked).
  7. jack404

    jack404 Former Guest

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    use this thead in any correspondance so they can see the damage

    this has been stuck in a vice or something

    or tossed in the back of a pickup with shovels and driven on a bad road

    it aint service , thats for sure

    i marred up a guys stock , had a light fitting fall onto it and deep gouged the stock

    i called him told him and assured him there'd be a new stock on it , but it'd take a week extra to get it out from the US , he was miffed but ok , and i dont blame him, , but when i had screwed it through the board into the beam i did not ralise i'd screwed into a knot hole and the whole knot came out one day and .. i had to wear it

    how could a dealer NOT do similar ??
  8. BETH

    BETH Well-Known Member

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    i would be ticked off also i don't blame u-i never thought of it but i guess we all should take photo's of firearms before sending them anywhere
  9. mark olindale

    mark olindale New Member

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    Sorry to see that your pistol came back to you in that condition. I would contact the manufacturer and see if they will repair it under warranty(I would try this first). Or you buy a refinishing kit for it and do it yourself, it is pretty easy. These kits can be found online or at sporting goods stores. Just make sure you read the directions carefully, some kits will require you to heat up your firearm with a blow dryer or some other heat source.
  10. BETH

    BETH Well-Known Member

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    they should fix it for nothing its a new gun!
  11. Old Guy

    Old Guy Member

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    Can you say brand new replacement? I would ask for nothing less. I have had good service from Taurus in the past but man that slide looks like it was used in street hockey or something.
  12. Helix_FR

    Helix_FR New Member

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    Looks like it was bagged and tagged with the mag in the bag with it.
  13. JLA

    JLA Well-Known Member

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    I prolly shouldnt show you my taurus then.. :eek:
  14. Double D

    Double D Administrator Staff Member Supporting Member

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    Some of mine are scratched up too, but, when you get it from the factory you dont expect it to look like they used it to hammer nails with. The scratches should be left up to the end user.
  15. Poppypaul

    Poppypaul Member

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    Glens:
    You are entitled to a MAJOR correction from Taurus. I absolutely do not agree with Mark that you should under any circumstances attempt to repair it yourself. You should contact them and write out your complaint clearly, RESPECTFULLY, and tell them what you expect from them. You should have them repair it to your complete satisfaction or replace it. Remember something speak (or write) when you are angry and you will make the best speech you might ever regret. Be cool but professional and persistent.
  16. glens67

    glens67 Well-Known Member

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    Poppypaul, Thanks, I have not contacted Taurus for that specific reason.
    Monday morning I will start nice and work my way through this.
    I will keep yall informed of the status...
  17. raven818

    raven818 Well-Known Member Supporting Member

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    There's always a chance of contesting it with your credit card company. At the minimum, you could put that in your letter...assuming you used a credit card.
  18. JLA

    JLA Well-Known Member

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    Demand they pay to have it refinished by a 3rd party. If you let them do it they will put the same weak bluing back on it. I recommend having it cerakoted with a matte graphite finish. Itll look the same but be 100 times more durable.
  19. Little Rooster

    Little Rooster New Member

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    How Taurus has stayed in business so many years amazes me....
  20. 3/2 STA SS

    3/2 STA SS Active Member

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    You have EVERY RIGHT to pissed off as would anyone else on this forum. That is NONSENSE.
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