Hornady Customer Support

Discussion in 'The Ammo & Reloading Forum' started by mncarpenter, Feb 2, 2011.

  1. mncarpenter

    mncarpenter New Member

    Joined:
    Nov 14, 2009
    Messages:
    479
    Location:
    Minnesota
    I'm pleased, to say the least. I trashed a decapping pin, spindle and expander ball in a 223 Rem sizing die,(new from Hornady) while removing a stuck case, and was unable to find replacements to order(the expander ball is the part I couldn't find, I actually bought a die maintenace kit but the ball included is too small). I emailed Hornady, and asked for info on how to order new parts-I trashed 'em, really not a warranty issue-and just wanted to buy new parts. Just got an email back that they are sending new parts-in duplicate no less(must have figured if I'm dumb enough to do it once I'll probably do it again),free of charge. Thank you Hornady.:D
  2. JLA

    JLA Well-Known Member

    Joined:
    Feb 26, 2007
    Messages:
    18,271
    Location:
    Heart Of Texas
    HDY is a great company to work with IMO...
  3. 312shooter

    312shooter Active Member

    Joined:
    Mar 17, 2008
    Messages:
    1,273
    Location:
    Las Vegas NV
    Agreed! I mangled a primer shuttle spring and a shell plate retaining spring while learning on a new LNL progressive and had a similar experience, they shipped out not only all new replacement springs but two extra of each spring for backup for free...WOW!!! I have no restraints to rave about the people and service with hornady products, not to mention the new dimension dies are the best I have used to date.
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