Kel-Tec customer service.......AAA+++

Discussion in 'Feedback Forum' started by cajunman, Jul 28, 2009.

  1. cajunman

    cajunman New Member

    Joined:
    Jul 19, 2009
    Messages:
    4
    Today I sent my sub 2000 back for repair.....ammo feed problem...jams after each shot....I asked them what the turn around time is and there response is 8-10 weeks....If it really takes that long.....I'm getting rid of it. The thing is supposed to have a lifetime warranty...Does really matter if it takes 2-3 months to repair? yes !!
    Anyone else got some Kel-Tec customer service experience? :mad::mad::mad:
    Last edited: Jul 28, 2009
  2. pinecone70

    pinecone70 Active Member

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    Jul 30, 2008
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    4,729
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    Minnesota Gal!
    Re: Kel-Tec customer service.......#$%#

    No, but Smith & Wesson took over 14 weeks to do a recall. I'm kind of disgruntled about that one as well!
  3. jacksonco

    jacksonco New Member

    Joined:
    Jul 11, 2007
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    Jackson County West Virginia
    Re: Kel-Tec customer service.......#$%#

    I sent them a P11 with a broken extractor and I believe I had it back in less than 2 weeks. But that was 10 years ago.
  4. JUNKKING

    JUNKKING Active Member

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    Just East of Pittsburgh PA
    Re: Kel-Tec customer service.......#$%#

    Lifetime warranties are ok but who is going to have it for a lifetime you or the manufacturer? I have a Kel-tec p40 and have never had a single problem with it. Hope all works out well for you. JUNK
  5. johnlives4christ

    johnlives4christ Former Guest

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    Re: Kel-Tec customer service.......#$%#

    their busy. before obama slid into the oral office it probably would have only take 2 weeks. if our sub takes smith 40 caliber mags i'd be interested.

    ~john
  6. cajunman

    cajunman New Member

    Joined:
    Jul 19, 2009
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    4
    Re: Kel-Tec customer service...

    I must retract my post coments.....Kel-Tec told me last week my weapon would take 8-10 weeks to repair.....They recieved it last wednesday....This afternoon (monday) they notifiy me that its fixed and on its way back to my.
    So, 3 working days and my weapon is repaired and on its way back to me.
    I am completly satisified.....increadable. :D:D:D:D
  7. mcw120566

    mcw120566 New Member

    Joined:
    Jun 22, 2009
    Messages:
    126
    Location:
    W. Knoxville, TN
    I own three Kel-Tec Guns and have had only a minor problem with one. Fortunatly i live 11 mile from them. Walked in and within an hour I was on my way home with a repaired gun! No problems here!
  8. bondo

    bondo New Member

    Joined:
    Apr 15, 2010
    Messages:
    5
    Ya, they are good. Too bad they don't work for Ruger or S&W or a name brand co. Had ONLY ONE TEL KEC P-11 Shot it 9 times. 8 shots fired and the ninth one fired with the breach 1/4 open. Guys at the range had to put it into a vise to get the round out and it was completely warped. I sent it back to the co and they REPLACED IT WITH A NEW ONE. I then sold the new one ASAP. I have been told by others that ANYTHING COULD HAVE HAPPENED WHEN THE GUN MISFIRED. I buy only NAME BRAND FIREARMS NOW costs more but my life is worth it. BUT their service as excellant.
  9. K75RT

    K75RT Member

    Joined:
    Apr 5, 2003
    Messages:
    320
    Location:
    Litchfield County, CT
    I have a P-32 that I carry daily; when I first bought it it was matte black, it began to rust as did the exposed portion of the barrel. I called Kel-Tec and the told me to send the slide and barrel to their plater. The barrel and slide were hard chrome plated and today it is like the day I got it from the plater..this was 8 years ago and its still going strong Kel-Tec is okay in my book...
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