Over 2 years ago I got 2 Pro Shot stainless rods. The bearings in the handle of the 36inch rod got jammed. I called them and they suggested I soak then flush out the handle. They also mentioned if that didn't fix it to let them know. Well I did soak it for 24 hours then flushed it out with no improvement so I called them back. They are sending me a new rod, no charge, no argument, no BS, just a new replacement rod.