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Problem With My Laptop

Discussion in 'General Discussion' started by raven818, Jun 22, 2012.

  1. raven818

    raven818 Well-Known Member Supporting Member

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    I turned on mu laptop a while ago. Instead of seeing Starting Windows, it said Resuming Windows.

    I had this problem while it was still under warranty. I contacted Dell. The tech had me remove the battery...hold down the On-Off button for 10 seconds, replace the battery, and everything was fine.

    I've done the same 3 times today, don't work.

    All I get is the Resuming Windows message, and it just sits there with a blank screen and windows does not start. The techs method worked then, won't now.:confused:

    When I originally spoke to him, and he gave me the instructions, I don't remember if he had me unplug it first or not.

    It's out of warranty, and I'm at a loss of what to do next. I know if I call them, they will charge me a $49.00 fee just for talking to them, even if it doesn't fix the issue.

    Any and all advice will be tried. Thx.
  2. raven818

    raven818 Well-Known Member Supporting Member

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    Right now, the battery is out, and unplugged.
  3. steve4102

    steve4102 Former Guest

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    What version of Windows, I'm guessing 7?
  4. mjp28

    mjp28 Well-Known Member

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    Do you have an emergency startup disc?

    Can you hit F11 ASAP when you turn it on and go to last safe start?

    How old is your laptop, O/S, etc?
  5. raven818

    raven818 Well-Known Member Supporting Member

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    Win 7. The PC was purchased new 12/10.
  6. soundguy

    soundguy Well-Known Member

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    sounds like you are sleeping or hibernating it vs shutting it down.

    I can tell you that APM is still buggy all these decades later. try regular shut downs once you get it started.

    if no bios message remove amem chip and restart.. the bios checksum error should force a regular startup sequence..
  7. mjp28

    mjp28 Well-Known Member

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    I did that once by accident but it shows the half moon symbol by the other symbols like power, battery, etc.
  8. raven818

    raven818 Well-Known Member Supporting Member

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    I put the back up disk in it I made when I got it. Doesn't do anything. The light from the screen comes on, no OS, just sits there. F-11 does nothing.

    I shut it down like I always have. No difference last night.
  9. raven818

    raven818 Well-Known Member Supporting Member

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    That was my first thought the first time it happened, prior to calling the tech. If that's the case, it seems to be stuck in that mode w/o reason.
  10. mjp28

    mjp28 Well-Known Member

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    Most mfgrs have a free chat site, can you get on there and chat with some DELL techs?
  11. Bobitis

    Bobitis Guest

    One of the many reasons I don't own a laptop or buy Dell products any more. Sounds like you got a lot further than I ever did with tech support.

    I've had MANY issues with Dell computers, laptops in particular.

    I would suggest buying a new battery. I'm not electronics savvy by any stretch, but batteries seem to have issues unto themselves.

    Just a thought.
  12. raven818

    raven818 Well-Known Member Supporting Member

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    I've never ran it on battery alone. I have 4 Dells. One laptop and three desktops. Never had any issues at all, til now.

    I guess a Dell battery has to come from Dell? No guarantee that will be the problem. :(
  13. mjp28

    mjp28 Well-Known Member

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    I'll agree with that, Michael Dell wanted to be #1, he did it but service and QC suffered.

    NOW DELL tech support:

    http://www.dell.com/support/troubleshooting/us/en/04/ProductSelector
  14. shorter260513

    shorter260513 New Member

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    I would purchase the restore disks sounds like you have a issue with the os get the restore disks and start from scratch
  15. raven818

    raven818 Well-Known Member Supporting Member

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    I'm on the phone now with MS..
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