Savage Customer Service - Excellent :)

Discussion in 'Feedback Forum' started by NXMR, Jun 18, 2012.

  1. Insulation Tim

    Insulation Tim Well-Known Member Supporting Member

    Joined:
    Oct 29, 2008
    Messages:
    2,552
    Location:
    Ohio
    Sometimes the outcome is determined by the attitude that the caller uses on the reps. Understand that they are only being called upon, generally, because someone has a problem and is irritated.

    My experience with most companies' service reps, guns and everything else has always been positive even though it may take quite a bit of time to get off "HOLD FOR THE NEXT AVAILABLE REP". Be patient and treat them courteously and you may be surprised at the positive reception that you will receive.

    I have had issues with Keurig Coffee Makers and I was very polite to the rep and in each instance received a brand new Keurig overnighted all at no charge.

    Anyway, I'm glad that this worked out for you, and welcome to the Forum. Now I'll go take my Prozac so I can be kind to the next rep I call. :D
    Last edited: Jun 20, 2012
  2. NXMR

    NXMR New Member

    Joined:
    Jun 18, 2012
    Messages:
    7
    Oh, my bad. Please pardon me. I didn't realize I was unkind when I called them. I'm sure it was my fault for being so rude. I should have thought of that. :rolleyes:
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