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Thompson/Center Tech Support

Discussion in 'Feedback Forum' started by questor, Oct 1, 2009.

  1. questor

    questor Member

    Joined:
    Feb 28, 2009
    Messages:
    388
    Location:
    Slickville, Pa
    Am I the only one having problem with TC support?

    For the last 6 weeks, I have been attempting to receive a set of filer screws for my Omega. When I added a scope, the front site was projected in the bottom of the view, therefore I removed the front sight and requested the filer screws.

    Dang, the round-around is just unbelievable and of course VERY frustrating.

    Certainly wish there was a way to bypass the tech support staff and send an email or fax to someone further up the food chain. Yep, they did honor my request of speaking to a supervisor, BUT of course I only get her voice mail.

    Dang, the unemployment is HIGH and they (T/C staff) just don't get it.


    Just needed to vent.
  2. Suwannee Tim

    Suwannee Tim New Member

    Joined:
    Feb 11, 2009
    Messages:
    2,227
    It is dismaying when something like this happens. I have had a sad history with Ruger.
  3. questor

    questor Member

    Joined:
    Feb 28, 2009
    Messages:
    388
    Location:
    Slickville, Pa
    For sure it is frustration, especially when they brag about their customer support. Was also very surprise to discover the parent company is S&W Holding Corp.


    Parent:
    Smith & Wesson Holding Corporation
    2100 Roosevelt Ave Springfield,
    MA 01104-1606

    President: Michael F Golden, Pres-Ceo
    Chief Financial Officer: William F Spengler, Exec Vp-Cfo-Treas
    Secretary: Ann B Makkiya, Vp-Sec-Corp Counsel
    Executive VP: Cory Lambrecht, Exec Vp
    Senior VP: Leland A Nichols, Sr Vp Sales & Mkt

    Vice President:
    Art Autorino, V P of Operations
    John A Kelly, Vp Financial Planning and Cont
    Barbara Hunnicutt, Vp, Licensing
    David P Holt, V Pres, Military Programs
    Kenneth W Chandler, Vp Oprs
    Elizabeth A Sharp, Vp Investor Relations

    Subsidiary

    Thompson/Center Arms Company, Inc.
    Farmington Rd Rochester,
    NH 03866
    President: Robert Gustafson, Pres
    Last edited: Oct 2, 2009
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