Thompson/Center Tech Support

Discussion in 'Feedback Forum' started by questor, Oct 1, 2009.

  1. questor

    questor Member

    400
    Feb 28, 2009
    Slickville, Pa
    Am I the only one having problem with TC support?

    For the last 6 weeks, I have been attempting to receive a set of filer screws for my Omega. When I added a scope, the front site was projected in the bottom of the view, therefore I removed the front sight and requested the filer screws.

    Dang, the round-around is just unbelievable and of course VERY frustrating.

    Certainly wish there was a way to bypass the tech support staff and send an email or fax to someone further up the food chain. Yep, they did honor my request of speaking to a supervisor, BUT of course I only get her voice mail.

    Dang, the unemployment is HIGH and they (T/C staff) just don't get it.


    Just needed to vent.
     
  2. Suwannee Tim

    Suwannee Tim New Member

    Feb 11, 2009
    It is dismaying when something like this happens. I have had a sad history with Ruger.
     

  3. questor

    questor Member

    400
    Feb 28, 2009
    Slickville, Pa
    For sure it is frustration, especially when they brag about their customer support. Was also very surprise to discover the parent company is S&W Holding Corp.


    Parent:
    Smith & Wesson Holding Corporation
    2100 Roosevelt Ave Springfield,
    MA 01104-1606

    President: Michael F Golden, Pres-Ceo
    Chief Financial Officer: William F Spengler, Exec Vp-Cfo-Treas
    Secretary: Ann B Makkiya, Vp-Sec-Corp Counsel
    Executive VP: Cory Lambrecht, Exec Vp
    Senior VP: Leland A Nichols, Sr Vp Sales & Mkt

    Vice President:
    Art Autorino, V P of Operations
    John A Kelly, Vp Financial Planning and Cont
    Barbara Hunnicutt, Vp, Licensing
    David P Holt, V Pres, Military Programs
    Kenneth W Chandler, Vp Oprs
    Elizabeth A Sharp, Vp Investor Relations

    Subsidiary

    Thompson/Center Arms Company, Inc.
    Farmington Rd Rochester,
    NH 03866
    President: Robert Gustafson, Pres
     
    Last edited: Oct 2, 2009
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