Buyer's beware

Discussion in 'Feedback Forum' started by reggart, May 13, 2009.

  1. reggart

    reggart New Member

    Joined:
    Nov 19, 2006
    Messages:
    4
    I bought a new savage mark II fv. The firing pin wasn't striking consistently or deeply enough so I was getting numerous misfires.

    Against the policy of the warranty, I lightly worked on the firing pin in hopes of making it work, per the other threads on this forum. It didn't work because there wasn't enough material there to begin with. Savage was good enough to take the gun in to repair the problem but only after I started raising cain with their local sales reps. The gun should have worked fine to begin with.

    When I got the rifle back, my case was broke (could have been the shipping company). I then noted that the headed stud on the back of the bolt that follows the sharp channel was showing noticable wear; however, I confirmed it was in like new condition before I sent it in (something fishy going on). I then noticed the action was completely different. Before it was like butter and silky smooth, now it was rough and very hard to work.

    The receipt said they replaced the firing pin and changed the head spacing. When I took the stock off, I noted the front receiver stud was loose and cocked away from the receiver towards the barrel, evidence that it was cross threaded. There were metal shavings...etc. on the receiver stud and inside the new reciever pin in addition to the small metal shavings I found throughout the action. I then tried to back the front receiver stud out and it popped right out. They drilled a new receiver pin right through the threads of the front stud! A complete botch job. All of the threads inside the receiver stud hole were completely gone.

    I contacted the same customer service rep. that I had been dealing with and in a not so nice manner told him that this was unnacceptable and I wanted the rifle replaced. He tried to make it sound like the 2nd receiver pin was part of the original design and it was there to hold the front stud, then after trying to portray the situation as my fault he told me they wouldn't replace the rifle but would gladly try to repair it after confirming that I didn't do anything to void the warranty otherwise they would charge me. This is a brand new gun and it no longer has a receiver stud because of their poor craftsmanship. I don't believe this gun is even repairable and certainly not a firearm that will last a lifetime. This is a brand new gun we are talking about here!!!!!!

    Anyone who frequents any firearm forums can attest that there are numerous quality issues with Savage. This is the 2nd new savage bolt action gun that I have purchased in the last two years with basic functional mechanical problems. I now have a $235 boat anchor with no recourse. I strongly recommend not buying any Savage product. Their quality control is in the toilet and their customer service is founded on deception.



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    Last edited: May 13, 2009
  2. ampaterry

    ampaterry *TFF Admin Staff Chaplain* Staff Member Supporting Member

    Joined:
    Dec 20, 2008
    Messages:
    9,738
    Location:
    West Tennessee
    Did you file a complaint with the Better Business Bureau?
    I have done this on four separate occasions, and THREE of them were settled very quickly. The fourth one deals with a company that is now under investigation.
    NO company wants un-settled BBB complaints against it!
     

  3. Big ugly

    Big ugly New Member

    Joined:
    Feb 27, 2009
    Messages:
    2,676
    Location:
    Knoxville Tennessee
    I'd liketo see pic's of what you are talking about. if you wouldnt mind. I have seen all sorts of crazy manufacture problems. One was on a brand new Ruger P91, it was purchased and fired but hung up, it had a bur on the slide that was causing it o hang up. Simple fix but a great inconvienience.
     
  4. reggart

    reggart New Member

    Joined:
    Nov 19, 2006
    Messages:
    4
    I owe you all an explanation of what ended up happening. I had some back and forth with the Savage customer service representative about the serial number. It turns out that the lady at the counter was brand new to the sporting good store where I purchased it and she messed up on my receipt, the serial number she wrote down was not the same that was on the gun so Savage was not trying to pull a fast one. Regardless, after negotiating our way through it, the customer service representative offered to send me a new rifle, which after all things considering is a stand up thing to do considering I did void the warranty originally.

    I haven't received the rifle yet but I got his confirmation that he would personnally inspect the rifle that gets shipped and I promised him that I would post my target with one ragged hole after I get a chance to take it to the range.

    So for those of you considering on buying a Savage, I won't tell you that you won't have any problems because I would be misleading you based on my experience but I will tell you that if you give them a chance to come clean on the deal, they will step up and do everything they can to satisfy you. There are a lot of other companys out there that won't do that.

    thanks to those for your feedback.