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13,323 Posts
Thought I would give a Cold Steel update.
Called yesterday 01/06/21.
Going to return a small folder that finally broke the lock on it. Mind you this folder was bought in late 90`s/early 2000.
I hate to give it up because it has the 3 screw metal pocket clip, my favorite design.
Call to them as follows:
We do not repair knives at this time, check back in 45 days.
We do not have old replacement stock-because we could not afford that purchase.
Can I send knife in for just replacement (even though it won`t be what I like)
Answer: ( "Yes you can return knife, pick a model close to yours, call us back and we`ll give you an RA number so you can send yours back")
Sounds good right? (Loose original)
Kicker, when you pick your replacement there will be a 50% of retail cost to you for replacement. Remember Lifetime Warranty of Cold Steel???
Well they didn`t purchase that either. So my $100 folder will now cost me $50 plus shipping.
BTW, they offer no repairs, re-sharpening at least for 45 days like that`s going to happen. WONDERFUL.
EXCELLENT NEW OWNERS?????? GHEESH!!!
Get originals while you can is my opinion and take good care of them.
Called yesterday 01/06/21.
Going to return a small folder that finally broke the lock on it. Mind you this folder was bought in late 90`s/early 2000.
I hate to give it up because it has the 3 screw metal pocket clip, my favorite design.
Call to them as follows:
We do not repair knives at this time, check back in 45 days.
We do not have old replacement stock-because we could not afford that purchase.
Can I send knife in for just replacement (even though it won`t be what I like)
Answer: ( "Yes you can return knife, pick a model close to yours, call us back and we`ll give you an RA number so you can send yours back")
Sounds good right? (Loose original)
Kicker, when you pick your replacement there will be a 50% of retail cost to you for replacement. Remember Lifetime Warranty of Cold Steel???
Well they didn`t purchase that either. So my $100 folder will now cost me $50 plus shipping.
BTW, they offer no repairs, re-sharpening at least for 45 days like that`s going to happen. WONDERFUL.
EXCELLENT NEW OWNERS?????? GHEESH!!!
Get originals while you can is my opinion and take good care of them.