Customer Service

Discussion in 'Feedback Forum' started by Larry Isaacs, Jan 11, 2018.

  1. Larry Isaacs

    Larry Isaacs Well-Known Member

    Joined:
    Feb 23, 2017
    Messages:
    142
    I always like to comment on good customer service. About three years ago I bought an Old Faithful (brand) Holster. The holster is a hybrid in that it is a Kydex gun mount with a leather backing. The warranty was an item that caught my eye, 50 years. I thought about that for a moment and since it fit my CZ 75 perfectly and the price was right it went home with me. Fast forward three years of everyday use, the leather has molded with my body shape, think Arnold Swartzneeger, perfect until one day a crack appeared in the gun mount. I call Old Faithful and without any problem, a new gun mount was being shipped at no cost and no question.

    Received the new gun mount, but the company had changed the bolt pattern, another call to the company. Results a completely new holster is being shipped at no cost to me.
    This company gets a five-star rating from me. Look into the company if the need for a holster comes up.

    Larry
     
    Broot, Gideon, Firpo and 3 others like this.
  2. Larry Isaacs

    Larry Isaacs Well-Known Member

    Joined:
    Feb 23, 2017
    Messages:
    142
    Just a follow-up, New Holster arrived today, just as promised.

    Good company.

    Larry
     
    gdmoody and Broot like this.