From my research it is much, much more comprehensive. It is also provided up front, not a reimbursement. It tells you to hand them your card and say "I was in fear of my life and I acted accordingly. I am willing to cooperate and file a complaint. I want my lawyer, here is all the info you need." My card has the number for the lawyer. If you have time/can think straight you call them beforehand, if not, you call them ASAP after saying you want a lawyer. They do all the contacting and they provide the retainer.