Dumb computer mistake-one for Lurpy Geek

Discussion in 'General Discussion' started by Popgunner, Apr 12, 2009.

  1. Popgunner

    Popgunner Active Member

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    So, yesterday morning we start getting e-mails thanking us for the $25 gift vouchers we sent our customers. We have an online store & the gift voucher "module" was being updated late at night by our website company. The tech installed the new module & sent a test $25 voucher to himself. Problem was he had the "All customers" highlighted in the send to box. Over 26,000 customers got a $25 voucher. Not the way we wanted to start our day.:eek:
     
  2. 4EvrLearning

    4EvrLearning New Member

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    Oh, noooooooooooo!!! When is his going-away party??
     

  3. Vladimir

    Vladimir Active Member

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    Blessing in disguise? Maybe you will get a ton of returning customers... just hope their interest isn't in a $24.99 item :eek:.

    Good luck, I hope it all works out!!!

    EDIT: Maybe you can stipulate that? I'm sure you don't want to revoke them and blame it on the computer error, but maybe you can ask customers to use them only on purchases of $50 or more or such- they can't really complain about that!
     
    Last edited: Apr 12, 2009
  4. BobMcG

    BobMcG Well-Known Member Supporting Member

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    Darn, I hate it when that happens! :eek: err, But where's mine? :p

    Seriously though, I hope you can get it worked out somehow without losing your shirt or your customers.
     
  5. LurpyGeek

    LurpyGeek Active Member

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    Wow, I don't know what to say. I used to do web and graphics design. If I did something of that magnitude I would have surely lost my job.
     
  6. Mr. Nameless

    Mr. Nameless New Member

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    Are you sure it was an accident;)
     
  7. AL MOUNT

    AL MOUNT Active Member

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    I can relate..... :rolleyes:

    One day, many years ago, about 1983,

    I was covering for a buddy on vacation.

    I was dispatched to his account on a case of trouble.

    Trouble ticket said, trouble on the "Off Line" computer processor.

    on the world's largest brewery in St. Louis.

    Got there, called our people in Denver, they instructed me to

    turn off the rectifier on the "Off Line Processor", it had dual processors.

    I mistakenly turned off the "On line Processor".. :eek:

    Scant minutes later, a heavy knock on the telephone room door and a

    stern voice asked.... Do you realize the entire phone system is down..... :mad:

    I said "Yes I do. it will be right back up in a moment"

    I had realized my mistake immediately ..:eek:

    as my call to the Hot Line had dropped off... :eek:

    I quickly turned the rectifier back on and waited for the magnetic tape

    to slowly reload and restore normal phone service.

    Once up.... I snuck out the door.... never to be seen there again.....:eek:


    A few months later in 1984, we were given the choice of going to "Large Business" repair

    or "Small Business".



    Remembering that I had recently put the world's largest brewery on it's ass... :eek:

    I quickly voulnteered for "Small Business"..... :D
     
    Last edited: Apr 12, 2009
  8. Mr. Nameless

    Mr. Nameless New Member

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  9. Popgunner

    Popgunner Active Member

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    It's our little family owned & run business. The couple who do our web developing/fixing are the ones who got us good search engine rankings. The husband was the one who sent the vouchers-about $650,000.00 worth.

    So far we have a lot of very nice customers who understand. we sent out a "newsletter" to them all using the voucher module explaining the mistake & that the vouchers would not be honored. We've had a few greedy people who have tried to use one or more voucher codes to get free orders. We're hoping that this will blow over.

    Loved the story Al:)
     
  10. yellerdawg

    yellerdawg Former Guest

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    Well , ive heard about these " bait and switch " tactics, some web sites use, promise vouchers, then remove them.:p:p

    No, thats bad, hope was stopped in time for you. Hopefully will work out with all customers.
     
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