About two weeks ago I ordered a small cylinder assembly from Midway for my RCBS Uniflow. I received it a few days later and it was missing the adjustment screw (the cylinder was the only thing in the package). I called their service line and was told by a very polite rep that they don't do return shipment labels, so I would have to send it back at my expense and they would reimburse me and ship me a new one. So I received the replacement on Friday...and it was the same issue. At this point I'm so annoyed when I call their service number that I tell them I'm close to being finished with Midway. The guy says that he sees in the notes that they've had an inventory issue with this very thing and he will ship me a complete assembly and not ask me to ship the cylinder back that they just sent. I was happy to hear that, but will withhold judgement until I actually get what I ordered and paid for. Am I unreasonable to think they should have offered a discount, or a gift card for a future purchase...or even a stinking Midway t-shirt? I mean, I let the first incident go by with a 'mistakes happen' kind of attitude, but twice in a row?