Midway

Discussion in 'Feedback Forum' started by CrookCountyGO, Aug 1, 2016.

  1. CrookCountyGO

    CrookCountyGO Well-Known Member

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    About two weeks ago I ordered a small cylinder assembly from Midway for my RCBS Uniflow. I received it a few days later and it was missing the adjustment screw (the cylinder was the only thing in the package). I called their service line and was told by a very polite rep that they don't do return shipment labels, so I would have to send it back at my expense and they would reimburse me and ship me a new one.

    So I received the replacement on Friday...and it was the same issue. At this point I'm so annoyed when I call their service number that I tell them I'm close to being finished with Midway. The guy says that he sees in the notes that they've had an inventory issue with this very thing and he will ship me a complete assembly and not ask me to ship the cylinder back that they just sent.

    I was happy to hear that, but will withhold judgement until I actually get what I ordered and paid for. Am I unreasonable to think they should have offered a discount, or a gift card for a future purchase...or even a stinking Midway t-shirt? I mean, I let the first incident go by with a 'mistakes happen' kind of attitude, but twice in a row?
     
  2. gdmoody

    gdmoody Moderator Supporting Member

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    I hope they make it right for you, this time around. I have bought literally thousands of item from them over the years and can honestly say that I have never had a problem with anything, that I can remember.
     
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  3. crystalphoto

    crystalphoto Well-Known Member Supporting Member

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    I have also used Midway for many years without complaint. I have had to return a few things, and they have always pleased me with their service. Their service representatives have never given me any reason to look elsewhere. Sorry you are having that problem, could be from a bad batch of merchandise.
     
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  4. CrookCountyGO

    CrookCountyGO Well-Known Member

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    Thanks, guys. I've also shopped with Midway for years without issue, which is why I was so laid back the first time my order was screwed up. But twice...I just figured they might offer something extra for my inconvenience (aside from an assurance that they promise to get my order right the third time).
     
  5. greggs

    greggs Well-Known Member

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    You don't want a stinkin' t-shirt. Maybe they'll launder it before sending it to ya' ..... Gregg
     
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  6. bamajoey

    bamajoey Well-Known Member

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    The only problem I've had with Midway is ordering several items and having them shipped at several different times because of some of them being out of stock, and having to pay S&H charges several different times.:(
     
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  7. gdmoody

    gdmoody Moderator Supporting Member

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    I did run into that one time. After that time, I would not order anything that is back ordered or says available on a future date.
     
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  8. CrookCountyGO

    CrookCountyGO Well-Known Member

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    Same here. I now receive alerts when a product on my list is in stock so that doesnt happen to me anymore.
     
  9. ricochet rabbit

    ricochet rabbit Active Member

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    I have ordered from Midway many,many times. I chose something from the back order list once, two weeks after it was supposed to be available I canceled it and ordered from another source. Since then I don't order anything on back order. Also, if it is a possibility for you, I also order from Mid South Shooter Supply in Tennessee. Another is Cheaper Than Dirt, I know they had extremely high prices at one time, but they recently have dropped a lot of them and their shipping can be better than either of the other two many times. Just in case you might want to check these out.
     
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  10. howlnmad

    howlnmad Well-Known Member Supporting Member

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    The biggest issue that I have with Midway, their shipping charges are to high.
     
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  11. texdon

    texdon Well-Known Member

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    As for Midway they routinely have free shipping codes so I wait and order then. Brownells does the same thing so as long as you're patient you can get free shipping. And, they both have great return policies.
     
  12. bamajoey

    bamajoey Well-Known Member

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    When CDT raised their prices several years ago I vowed to never buy from them again. $143 dollars for 325 rounds of Federal auto match. Yep, that is a little high for me.
     
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  13. gdmoody

    gdmoody Moderator Supporting Member

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    The $99.99 aluminum 30 round AR mag is what got me!!
     
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  14. goofy

    goofy Well-Known Member

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    I will order from them when I have to. I would rather get my parts from other places because Midway does not offer any dealer discounts.
    But I have never had any problems with them.
    Mike
     
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  15. dbcooper

    dbcooper Well-Known Member

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    this....and they do that stupid thing where they send my order by UPS, and then it goes to the post office and the post office brings it.
    It takes about 10 days minimum to get my order it seems....:mad:
     
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