Here's my experience purchasing bullets from Palmetto Projectiles. They are not affiliated with Palmetto State Armory in any manner.
On 10/10/2015 I ordered 500 of their 125gr coated 9mm bullets for $33.00 and used a promo code to get free shipping.
Package arrived on 10/15/2015, small USPS flat rate box, heavily taped. Bullets were in a thin plastic bag that was ripped open on one side, a number of bullets were loose in the box. Packing was crumpled newspaper. A count by weight was done by taking ten bullets and getting an amount for that quantity, then weighing the entire order and dividing by the sample. Weight came up short, came out to 488. A hand count was done to verify this. Emailed Joel, the contact person there and informed them that the count was 12 short and gave him the weights.
He replied the same date, stating "Thanks for bringing this to our attention. I checked our weight chart and a number got out of place making them a few short instead of a few over. I'll mail out extras tomorrow to cover our error and then some."
On the 19th, I emailed him. "Thanks Joel. I'm working on a posting on these on a couple of firearms forums so your quick and efficient handling of the shortage will be noted. Loaded up 10 for the initial testing and was pleasantly surprised at their repeated tolerance in overall length when loaded as they are varying less than the plated and jacketed that I have previously loaded up in 9mm.
Thanks again for the great customer service!"
No replacements had arrived as of that date.
No reply to my email.
Emailed again on the 24th. "Joel, can you confirm whether the shortage in my order were shipped? Have yet to see them so thought I would touch base again with you. Thanks"
No reply to my email.
It is now the 10/27/2015. No replacements for the missing bullets has been received, nor any contact from the company. I just now used their "Contact us" form on the website to attempt to reach someone other than the person who has been apparently ignoring me, or passed away, or possibly may have some valid reason for not replying. I will update if any further action occurs. Take my experience and make of it what you will, yours might be different. While the product is above average in my experience, an order being shorted and poor customer service will always steer me away from any company.
On 10/10/2015 I ordered 500 of their 125gr coated 9mm bullets for $33.00 and used a promo code to get free shipping.
Package arrived on 10/15/2015, small USPS flat rate box, heavily taped. Bullets were in a thin plastic bag that was ripped open on one side, a number of bullets were loose in the box. Packing was crumpled newspaper. A count by weight was done by taking ten bullets and getting an amount for that quantity, then weighing the entire order and dividing by the sample. Weight came up short, came out to 488. A hand count was done to verify this. Emailed Joel, the contact person there and informed them that the count was 12 short and gave him the weights.
He replied the same date, stating "Thanks for bringing this to our attention. I checked our weight chart and a number got out of place making them a few short instead of a few over. I'll mail out extras tomorrow to cover our error and then some."
On the 19th, I emailed him. "Thanks Joel. I'm working on a posting on these on a couple of firearms forums so your quick and efficient handling of the shortage will be noted. Loaded up 10 for the initial testing and was pleasantly surprised at their repeated tolerance in overall length when loaded as they are varying less than the plated and jacketed that I have previously loaded up in 9mm.
Thanks again for the great customer service!"
No replacements had arrived as of that date.
No reply to my email.
Emailed again on the 24th. "Joel, can you confirm whether the shortage in my order were shipped? Have yet to see them so thought I would touch base again with you. Thanks"
No reply to my email.
It is now the 10/27/2015. No replacements for the missing bullets has been received, nor any contact from the company. I just now used their "Contact us" form on the website to attempt to reach someone other than the person who has been apparently ignoring me, or passed away, or possibly may have some valid reason for not replying. I will update if any further action occurs. Take my experience and make of it what you will, yours might be different. While the product is above average in my experience, an order being shorted and poor customer service will always steer me away from any company.