RCBS Customer Service

Discussion in 'Feedback Forum' started by howlnmad, Feb 1, 2012.

  1. howlnmad

    howlnmad Well-Known Member Supporting Member

    Nov 26, 2008
    Harriman, Tn
    I bought a RCBS 5-0-5 scale off of flea-bay a while back. When i received it, the beam had been broken near the pointer and glued back together. I just chalked it up to where I'd gotten it from. It still worked. I had had a misfortune and the tip broke off again. I just recently called RCBS and was told to send it in, they were pretty sure that they could find another beam to put on it.
    I got home today and low and behold, a box from Ammunition Accessories Inc. In this box is my scale with a new beam in a new box (thought they sent a new one) and an invoice that says replaced beam and calibrated...... N/C.

  2. dbach

    dbach Member

    Jul 31, 2011
    Trinity, TX
    Those guys are the best. I have had several experiences similar to yours. This is why I buy RCBS equipment.

    I understand that most all reloading equipment companies have great customer service.

  3. Bindernut

    Bindernut Well-Known Member

    Oct 24, 2007
    ND, USA
    Yup, RCBS stands behind their products.
    That scale is actually made by Ohaus (as are several other big reloading brand-name's scales) and Ohaus will have been the ones that did the repairs on it.

    I've had great service from RCBS too...but also from Hornady, Lyman, Redding, PACT, Chrony, and Lee too.
    I really don't think there are any of the big names that don't stand behind their products. The seven that I listed above that I've had to deal with still has that small-company, friendly, helpful service feel...like they really do value their customers. Something that seems to be disappearing more and more every year.
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