SELECTIVE CUSTOMER SERVICE...

Discussion in 'VMBB General Discussion' started by rooter, Apr 26, 2009.

  1. rooter

    rooter *VMBB Senior Chief Of Staff* Supporting Member

    Joined:
    Jan 31, 2001
    Messages:
    18,676
    Location:
    Glendale Arizona
    When you think your life is just the pits, stop and read this again and again....
    ~~~~~~~~~~~~~~~~~~~~~~~

    In 1970, when I first developed M.S. symptoms, I lived in Shillington,
    near Reading, Pennsylvania. My employer's fear of chronic illness
    ended my career, but I still drove my car and did my own shopping when
    I could.

    There was a little market near home. The first time I went there,
    my balance and dexterity were affected and I dropped a can, which
    rolled across the floor. I had considerable trouble retrieving it,
    dropping it several times in my struggle. Once I had the can firmly
    in hand, I couldn't get up from my knees! One of the "bagboys"
    helped me.

    I continued shopping but when it came time to "check out", the
    lines were pretty long. Well, wouldn't you know it, I lost my
    balance and those racks of candy and gum always placed near the
    check out lines were knocked off on the floor -- candy and gum
    scattering and rolling everywhere! I tried to pick it up, but
    kept losing my balance and dropping or spilling them again and
    again.

    Seeing my distress, the owner/manager helped me up, got me through
    the checkout line and bagged my groceries. He took my car keys and
    drove my car right up to the door and loaded everything into the
    trunk for me!

    I was so pleased that I returned again and again to that store.
    Always, someone was there to help me. As I pushed the cart, and
    looked at an item, things appeared in it as if by magic. My helper
    checked me through the line immediately and always helped me to
    the car - often bringing the car up to the door for me.

    Some years later I moved 10 miles away but I continued to come
    back to the same store despite the long drive. I always felt
    special there because of their help and courtesy I told lots of
    friends about the little market but no one reported the special
    treatment and made me feel almost as if I was making up a story.
    But over at least 12 - 15 years I'd enjoyed shopping there.

    About that time my teenaged daughter began to date a young man
    from town. I heard them laughing in the other room and she called
    me, saying "Mom! You've got to hear this!"

    The young man (I've forgotten his name after all these years) was
    beet red with embarrassment, spluttering: "No, don't tell your
    mother! Please, don't!"

    She told me anyway, and much to his relief I fell to the floor
    laughing till the tears ran down my cheeks!

    It seems that he'd just gotten a job at the little market where
    I liked to shop. Recently I'd been in and he was stocking shelves
    when the manager came over and said to him: "See that lady over
    there? No matter what you are doing, leave it. Help her. Open a
    new cash register. Take her groceries out of the cart. Help her
    to the car or bring the car to the door."

    "Why all the special care?" he asked his manager.

    "Son, she's the town drunk and we want her in and out of here as
    fast as possible!"

    Did I go back there to shop? You bet! Would you give up that kind
    of service?